Alagappa University 2005 B.Com Computer Science BUSINESS COMMUNICATION - Question Paper

DISTANCE EDUCATION
B.Com. (C.A.) DEGREE EXAMINATION, DECEMBER 2008.
BUSINESS COMMUNICATION
(2005 onwards)
Time : 3 hours Maximum : 100 marks

PART A — (5 ? eight = 40 marks)
ans any 5 ques..
All ques. carry equal marks.
1. elaborate the major objectives of communication?
2. Write brief notes on the subsequent :
(a) The Letterhead
(b) The inside address
(c) Postscript
(d) Complimentary close.
3. Mention any 4 advantages of writing circular letter.
4. Write a model for ‘Agenda’.
5. explain the characteristics of a good speech.
6. define the importance and characteristics of a good report.
7. explain the important guidelines for drafting replies to incomplete orders.
8. Draft the minutes of the AGM of teh shareholders of
PP Ltd, Chennai.


PART B — (4 ? 15 = 60 marks)

ans any 4 ques..

All ques. carry equal marks.


9. discuss the types of Business Letter.
10. Draft a suitable reply to a customer who has complained about the poor service of the typewriters supplied by you.
11. State the important guidelines to write an effective collection letter.
12. Write a letter to the General Insurance Company, Allahabad, requesting them to settle your claim in respect of goods destroyed by Fire.
13. You have recently joined a branch of your company as its manager. Write a report to the Head Office on the defects in the routine work of the branch.
14. 1 of the colleagues is going abroad for higher training, Draft a speech on the occasion of giving him a send off.
15. List out the different types of Report. Illustrate any 2 of them.

Earning:   Approval pending.