Anna University Trichy 2010-5th Sem B.E Electrical and Electronics Engineering %2FB.Tech %2C EMR%2FEMR ELECTRONICS AND INSTRUMENTATION ENGINEERING MG1301 TOTAL QUALITY MANAGEMENT - Question Paper

G0495
B.E/B.Tech. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010
5th SEMESTER
ELECTRONICS AND INSTRUMENTATION ENGINEERING
MG1301 TOTAL QUALITY MANAGEMENT
(Common to Instrumentation and Control Engineering)
(Regulation 2008)

Time:Three hours Maximum:100 marks
ans ALL ques.

Part-A- (10*2=20 marks)

1.Define Quality as provided in ISO 9000 standard.
2.Give the names of any 4 popularly known Quality Gurus.
3.Distinguish ranging from Empowerment and Delegation.
4.What are called 5-S?
5.Why is the Pareto Principle called as 80-20 rule?
6. What do you understand by Process Capability?
7.State the primary weakness of Bench Marking.
8.What is the driving force behind QFD? Name an important planning tool used in QFD.
9.Show the Pyramid like structure of the Quality System Documentation.
10.Name the 3 important auditing techniques.

PART-B(5*16=80 marks)
11. State and discuss the principles of TQM.
(or)
12. (a) discuss in detail the "Deming's Principles of Quality".(10)
(b) what are on the various classifications of Cost of Quality.(6)

13. discuss the Kaizen framework for continuous improvement in detail.
(0r)
14. (a) discuss the "juran Trilogy" and its use.(10)
(b) define the different kinds of Employee Teams in a TQM organization.(6)

15. discuss with suitable diagram the importance of "Cause-Effect Diagram" and its application.
(or)
16. discuss the concept of 6 Sigma and its use in process improvement. (16)

17.Explain in detail the Bench Marking Process.
(or)
18.Explain the "House of Quality" and its parts and how it is useful in translating the customer requirement into product specification. (16)

19.(a) what are on the importance of "Quality Auditing" in the process of establishing a quality management system. (10)
(b) elaborate the benefits of Environmental Management System? discuss. (6)
(or)
20. Write short notes on the following:
(a) TS 16949 standard (8)
(b) Top management commitment in implementing quality system. (8)

Earning:   Approval pending.