Acharya Nagarjuna University (ANU) 2007 Certification Pre nursery Psychology of Human Behaviour at work. - Question Paper

Psychology of Human Behaviour at work.
March 2007
Time: three Hours
Marks: 100
NB:

1. Attempt any 5 ques. in all.
2. Attempt any 3 ques. from part I and any 2 ques. from part II or any 2 ques. from part I and any 3 ques. from part II.
3. Figures to the right indicate full marks.
4. ans to both the parts should be written in the identical answer-book.

* Q.1(a) discuss the terms (any four):- 20
* (1) People.
* (2) Interdisciplinary nature of OB.
* (3) Perception.
* (4) Behavioral bias.
* (5) Unethical manipulation of people.
* (6) The legal regulations of diminishing returns.
* (b) State whether the subsequent statements are actual or False and provide reasons for the identical (any four):- 20
* (i)Acceptance is a matter of option and degree.
* (ii)Senders need not communicate with care.
* (iii)Semantics presents difficult challenges when people from various cultures attempt to communicate with every other.
* (iv)Action is known as verbal communication.
* (v)Managers can encourage upward communication by asking good ques..
* (vi)Rumour is not a outcome of interest and ambiguity.
* Q.2 What is Behavior Modification? explain its option consequences and schedules of Reinforcement. 20
* Q.3 provide reasons for the subsequent statements (any four):- 20
* (i) Many kinds of pay are needed for a complete economic reward systemy.
* (ii) Employees make a rough kind of cost reward comparison.
* (iii) An important task for management is integrating extrinsic and intrinsic rewards successfully.
* (iv) Performance appraisal plays a key role in reward system.
* (v) issues can arise in self-appraisal.
* (vi) Skill based pay rewards 'Individuals for what they know how to do.
* Q.4 discuss and critically evaluate the behavioral approaches to leadership style.:- 20
part II
* Q.5 Write short notes on any four:— 20
* (i) kinds of survey ques..
* (ii) Performance satisfaction relationship.
* (iii) Changing employee attitudes.
* (iv) Work moods.
* (v) Uses of job satisfaction studies.
* (vi) Theft in organizations.
* Q.6 discuss the subsequent statements (any four):- 20
* (i) Interpersonal conflicts arise from a variety of sources.
* (ii) Conflict is not all bad.
* (iii) Assertive behavior is effective when it integrates a number of verbal and non-verbal components.
* (iv) Expert power comes from specialized training.
* (v) Strokes may be positive, negative or mixed.
* (vi) Confronting can be viewed as the best conflict resolution strategy.
* Q.7 Distinguish ranging from formal and informal organizations. explain the weaknesses of committees. 20
* Q.8 discuss the terms (any four):- 20
* (i) Linking pin model.
* (ii) Life cycle of a team.
* (iii) Project manager.
* (iv) Effective teams.
* (v) Sucker effect.
* (vi) issues in teams.
* Q.9 explain the causes of stress and approaches to stress management.

Earning:   Approval pending.