Uttarakhand Technical University 2010 Diploma in Hospital Management Programme in Hospitality & Hotel Administration (Previous) Introduction to Front Office - Question Paper
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Univesity Name: Uttarkhand University
Paper name: Introduction to Front Office
Academic Year: 2010
Courses:Diploma Programme in Hospitality &
Hotel Administration (Previous) exam
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862
Roll No
Diploma Programme in Hospitality &
Hotel Administration (Previous)
Examination 2010 EHM-101
Time: 3 Hours Maximum Marks:35 SECTION -A Note: i) Limit your answers in 20 words. ii) All question carries equal marks.
1) What do you mean by MAP?
2) What do you mean by Concierge?
3) What do you understand by the word "Franchise"?
4) What is Bell Desk?
5) Draw a model Day-Book-Sheet
6) Classification of hotels according to number of rooms.
7) Draw a Guest History Card
8) What is EAPBX?
9) What is Cabana?
10) What is Lobby?
SECTION - B Note: i) Attempt Five questions.
ii) All questions carrying equal marks.
1) How will you classify hotels on the basis of locations?
2) Describe the procedure for Handling VIP?
3) Draw the contents of arrival and departure register?
4) How will you take a message from a guest? Draw a message slip.
5) What is Credit Card validator? Why is it used?
6) Draw Front Office Organization structure for Large Hotel, Medium Hotel and Small Hotel.
7) Make a list of equipment and furniture in the lobby.
8) What is Bermuda Plan? Discuss.
9) What is Rack Rate?
SECTION - C Note i) Attempt any Two questions
ii) All question carrying equal marks.
1) Write about the duties and responsibilities of a Front Office Manager?
2) Write the reservation process for an FIT & Group.
3) Write the Registration process and draw a Registration Card.
4) Write about the inter department mental coordination with other departments is the hotel.
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