The Global Open University 2012-1st Year B.Com Global open University of Business Communication and Office Methods - Question Paper

C) workers increase their output
D) none of the above
21. Personality tests aim at
A) Measuring the basic make up of the
individual
B) measuring the candidate's
knowledge and skill
C) Measuring the candidate's
knowledge and skill,
D) Measuring the candidate's
intelligence
22. The sources of recruitment are
A) internal
B) external
C) internal as well as external
D) none of the above
23. In a means of communication,
which have the features of
immediacy of both receiving and
sending.
A) fax
B) E-mail
C) Telegram
D) none of the above
24. How many kinds of
communication are there
A) One
B) Two
C) Three
D) Four
25. "Sunita talking to her manager"
which piece of communications is
she dealing with.
A) Internal
B) External
C) Formal
D) Informal
26. Meeting are based on on
A) problem
B) Topics
C) Predetermined topic
D) Minutes
27. The singular form of the word
'agenda' is
A) Agenda
B) Agendum
C) Agendrum
D) Agndrum
28. Which piece of document is meant
for the distribution to a large
group of peoples.
A) Circulars
B) Notices
C) Memos
D) None
29. 1 of the great tools that is used
to handle the complaining
customers. The acronym stands
for
A) Believe, Listen, Apologize, Satisfy,
Thank
B) Believe, Satisfy, Thank, Apologize,
Listen
C) Believe, Listen, Satisfy, Apologize,
Treat
D) Believe, Listen, Apologize, Suggest,
Thank
30. ________ is an encoding process
of communication.
A) Writing
B) studying
C) Speaking
D) None
31. Which kind of abbreviations is
PRO Public Relationship Officer)
stands for
A) Field abbreviations
B) Personal abbreviations
C) Commonly used abbreviations
D) None
32. While writing a business letter it is
important that your letter be
A) Short and specify
B) Short and direct
C) Concise and accurate
D) Concise and direct
33. Our business letter is drafted in
two styles i.e.
A) Block and halved

Earning:   Approval pending.