Symbiosis International University 2009 M.B.A Human Resource Management Human Resource Development and Training - Question Paper
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question Which of the following is not a psychological characteristic?
Correct Answer Colour discrimination
Your Answer Colour discrimination
Select The Blank
Question Someone who wants to take personal career development seriously, should engage in ________ .
Correct Answer Self-assessment
Your Answer Self-assessment
Multiple Choice Multiple Answer
Question In HRD audit, current skill base of employees is assessed through :-
Correct Answer An examination of qualified employees , Job descriptions , Training programmes attended by employees
Your Answer An examination of qualified employees , Job descriptions , Training programmes attended by employees
Match The Following
Question Correct Answer Your Answer
Results Increased productivity, decreased wastage & cost Increased productivity, decreased wastage & cost
Reactions Insight into content & techniques of training Insight into content & techniques of training
Learning Actual improvement in performance after training Actual improvement in performance after training
Behaviour Change in behaviour on the job Change in behaviour on the job
Multiple Choice Single Answer
Question Good HRD Practices generate employee satisfaction which in turn can influence :-
Correct Answer Customer satisfaction
Your Answer Customer satisfaction
Select The Blank
Question Job identification is also known as ________.
Correct Answer Original position
Your Answer Original position
Select The Blank
Question A comprehensive questionnaire is ________ to company excuse.
Correct Answer Administered
Your Answer Administered
Multiple Choice Multiple Answer
Question In Results Method to appraisals, Manager can consider results in form of :-
Correct Answer Sales figures , Production output
Your Answer Sales figures , Production output
True/False
Question In case study method of management development, cases are usually imaginary situations.
Correct Answer False
Your Answer False
Multiple Choice Single Answer
Question If a product or service meets or exceeds expectations time & again then in the mind of customer it is a :-
Correct Answer Quality product or quality service
Your Answer Quality product or quality service
Multiple Choice Single Answer
Question The following have been classified under competencies though they more often deal with patterns of working :-
Correct Answer Attitudes, values & habits
Your Answer Attitudes, values & habits
Multiple Choice Single Answer
Question While teaching concepts or skills, a trainer should :-
Correct Answer Provide variety of examples
Your Answer Provide variety of examples
Multiple Choice Multiple Answer
Question HRD at organisational level talks of :-
Correct Answer Organisation's manpower planning , Training , Performance appraisal
Your Answer Organisation's manpower planning , Training , Performance appraisal
Multiple Choice Multiple Answer
Question Basic considerations in establishing performance standards are :-
Correct Answer Strategic relevance , Criterion deficiency , Reliability
Your Answer Strategic relevance , Criterion deficiency , Reliability
Multiple Choice Multiple Answer
Question If Appraisals are not conducted properly, it can lead to :-
Correct Answer Wastage of time , Feeling of frustration , Strategic failure
Your Answer Wastage of time , Feeling of frustration , Strategic failure
True/False
Question HRD & HRM are often used interchangeably.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question The HRD Manager has a significant role to play in the existing people management system i.e. he has to :-
Correct Answer Review , Revamp , Rejuvenate
Your Answer Review , Revamp , Rejuvenate
Multiple Choice Multiple Answer
Question The recruitment processes can be protracted if the employer receives the following types of reports :-
Correct Answer Lengthy , Irrelevant , Boring
Your Answer Lengthy , Irrelevant , Boring
Multiple Choice Single Answer
Question In an Appraisal interview, Appraiser should encourage employee :-
Correct Answer To participate actively
Your Answer To participate actively
Multiple Choice Multiple Answer
Question Sensitivity training provides managers with :-
Correct Answer Increased awareness of their own behaviour , Greater sensitivity to behaviours of others , Increase understanding of group processes
Your Answer Increased awareness of their own behaviour , Greater sensitivity to behaviours of others , Increase understanding of group processes
True/False
Question Organisation change can be difficult for change agents also in addition to participants.
Correct Answer True
Your Answer True
Select The Blank
Question ________ are those people who have great potential and genuine capacities but not utilising it at all.
Correct Answer Problem children
Your Answer Problem children
Multiple Choice Single Answer
Question The vision provides a purpose & reason for change & describes :-
Correct Answer The desired future state
Your Answer The desired future state
Multiple Choice Single Answer
Question One of the barrier to the improvement of QWL is :-
Correct Answer Lack of financial resources
Your Answer Lack of financial resources
True/False
Question Leading questions by manager help employee make diagnosis of the problem.
Correct Answer False
Your Answer False
True/False
Question In maintenance phase, many people experience psychological discomfort.
Correct Answer True
Your Answer True
Select The Blank
Question HRD functions are aligned with business ________ & strategies.
Correct Answer Goals
Your Answer Goals
Multiple Choice Single Answer
Question In Career development, it is advantageous to have :-
Correct Answer Proper placement
Your Answer Proper placement
Select The Blank
Question ________ is most useful when it is immediate and specific to a particular situation.
Correct Answer Performance feedback
Your Answer Performance feedback
Select The Blank
Question HRD plays an important role in the ________ of employee's career needs & organisational career opportunities.
Correct Answer Alignment
Your Answer Alignment
Multiple Choice Multiple Answer
Question The model of planning as a people process has benefits to :-
Correct Answer Groups , Divisions , Constituent companies
Your Answer Groups , Divisions , Constituent companies
True/False
Question It is vital to review & revise good HRD Practices to enhance their effectiveness & appropriateness.
Correct Answer True
Your Answer True
True/False
Question Preparing & publishing information of the recruitment process require very special attention & skill.
Correct Answer True
Your Answer True
Select The Blank
Question Most HRD audit failures are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation
Match The Following
Question Correct Answer Your Answer
Simulated decision games Acting out managerial problems Acting out managerial problems
Coaching Guidance through advice / suggestions Guidance through advice / suggestions
Committee assignment Study of specific organisational problem Study of specific organisational problem
Sensitivity training Unstructured group interaction Unstructured group interaction
Multiple Choice Multiple Answer
Question M. M. Khan remarks that HRD is the process of :-
Correct Answer Increasing knowledge , Capabilities , Positive work attitudes
Your Answer Increasing knowledge , Capabilities , Positive work attitudes
Multiple Choice Multiple Answer
Question A no of things prove useful in career development are :-
Correct Answer Mentors , Resignations , Better performance
Your Answer Mentors , Better performance
Multiple Choice Multiple Answer
Question It is necessary to communicate about reward systems to employees to ensure :-
Correct Answer Better employee perception of pay equity , Increased motivation
Your Answer Better employee perception of pay equity , Increased motivation
Multiple Choice Single Answer
Question An "Executive" in a Travel Agency can be appraised better by :-
Correct Answer Customers
Your Answer Customers
True/False
Question The concept of HRD is partially of humanism.
Correct Answer False
Your Answer False
True/False
Question Employee Career development can hardly take place without support & commitment of top management.
Correct Answer True
Your Answer True
Select The Blank
Question ________ has to go through a participative cycle involving several levels of executives.
Correct Answer Strategic business planning
Your Answer Strategic business planning
True/False
Question HRD auditors conduct group interviews of union leaders, some strategic clients and informal leaders.
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question Advantages of Traits Method are:-
Correct Answer It is inexpensive to develop , Easy to use
Your Answer It is inexpensive to develop , Easy to use
Multiple Choice Single Answer
Question Essential aspect of Induction process is :-
Correct Answer Relationships and contacts
Your Answer Employee background investigation
Select The Blank
Question ________ is the powerful motivator that should be used at the beginning of appraisal interview.
Correct Answer Praise
Your Answer Praise
Multiple Choice Single Answer
Question Research indicates that people gravitate towards jobs that are compatible with :-
Correct Answer Their personal orientation
Your Answer Their personal orientation
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Select The Blank
Question Generally a vision describes ________ of the organisation.
Correct Answer The core values & purposes
Your Answer The core values & purposes
Multiple Choice Single Answer
Question Language ability is categorised under :-
Correct Answer Other features of a demographic nature
Your Answer Other features of a demographic nature
Multiple Choice Multiple Answer
Question Some of the criteria for result based training evaluation are:-
Correct Answer Reduced employee complaints , Increased profits , Increase in return on investments
Your Answer Reduced employee complaints , Increased profits
Multiple Choice Multiple Answer
Question The efficient units in job design include :-
Correct Answer Positions , Departments , Divisions
Your Answer Positions , Departments , Divisions
Multiple Choice Single Answer
Question Strategic planning requires the planners to assess :-
Correct Answer PEST Analysis
Your Answer PEST Analysis
Select The Blank
Question HR Manager can make use of ________ for making career development more effective in case of senior executives.
Correct Answer Sub-baticals
Your Answer Sub-baticals
Select The Blank
Question One of the more fundamental axioms of OD is that people's readiness for change depends on ________.
Correct Answer Creating a felt need for change
Your Answer Creating a felt need for change
Multiple Choice Single Answer
Question The following about the changes can allay unfounded fears & speculations :-
Correct Answer Effective communication
Your Answer Effective communication
Match The Following
Question Correct Answer Your Answer
Family / community concerns External environment External environment
Supply shortages Work environment Work environment
Employee conflict Motivation Motivation
Lack of technical skills Ability Ability
Multiple Choice Multiple Answer
Question To ask job applicants the following questions is a futile exercise :-
Correct Answer Make assessment of themselves , Whether they possess intelligence , If they have initiative
Your Answer Whether they possess intelligence , If they have initiative , Make assessment of themselves
Multiple Choice Multiple Answer
Question HRM Function consists of 3 main sub functions :-
Correct Answer HRD , Workers affairs , H R Administration
Your Answer HRD , Workers affairs , H R Administration
Multiple Choice Multiple Answer
Question The change agent can be :-
Correct Answer Leader of the organisation , Head of the department , O D Consultant
Your Answer Leader of the organisation , Head of the department , O D Consultant
Multiple Choice Multiple Answer
Question Employing organizations should have positive attitudes and actions towards new employees :-
Correct Answer To help them adjust to new surroundings , To gain their confidence and commitment , To avoid employee turnover
Your Answer To avoid employee turnover , To help them adjust to new surroundings , To gain their confidence and commitment
True/False
Question It is not actually necessary to seek external help in succession planning.
Correct Answer True
Your Answer True
Select The Blank
Question ________ is not an important prerequisite to make HRD programme successful.
Correct Answer No definite plans for effective utilisation of manpower skills
Your Answer No definite plans for effective utilisation of manpower skills
Select The Blank
Question ________ places the employees in an actual work situation.
Correct Answer On-the-job training
Your Answer On-the-job training
Multiple Choice Multiple Answer
Question The objectives to publish information must fulfill the following conditions :-
Correct Answer Give a comprehensive and accurate job description , Attract the attention of maximum number of potentially suitable candidates , Give a favourable image of the organisation
Your Answer Give a comprehensive and accurate job description , Attract the attention of maximum number of potentially suitable candidates , Give a favourable image of the organisation
Select The Blank
Question Learning is more effective when there is ________ in form of rewards or punishments.
Correct Answer Reinforcement
Your Answer Reinforcement
Multiple Choice Single Answer
Question The first two elements of HRP system are :-
Correct Answer Preparatory
Your Answer Preparatory
Multiple Choice Single Answer
Question It is very necessary to have the following between the boss & the employee :-
Correct Answer Fit
Your Answer Fit
Select The Blank
Question If proper ________ activities have been conducted, there should be no need to masquerade the salary.
Correct Answer HRM
Your Answer HRP
True/False
Question The questionnaire method of HRD audit helps in Bench-marking.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Good HRD Practices are those which :-
Correct Answer Need to be identified , Need to be implemented cost effectively , Contribute to 1 or more of the 3 `Cs'.
Your Answer Need to be identified , Need to be implemented cost effectively , Contribute to 1 or more of the 3 `Cs'.
Multiple Choice Multiple Answer
Question Training is linked with :-
Correct Answer Performance appraisal , Career development , Special in house training programme
Your Answer Performance appraisal , Career development , Special in house training programme
Multiple Choice Single Answer
Question For administrative purposes the final employment offer should be made by the :-
Correct Answer Personnel Department
Your Answer Personnel Department
True/False
Question A letter of application or a CV is sometimes used as a kind of selection device.
Correct Answer True
Your Answer True
True/False
Question Surveys have revealed that only few organisations use the internet.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question The Performance Standards provide :-
Correct Answer Benchmark against which to evaluate Work Performance
Your Answer Benchmark against which to evaluate Work Performance
Multiple Choice Multiple Answer
Question The basic principles of training design consist of :-
Correct Answer Identifying the components of tasks of final desired performance , Arranging total learning situations in a sequence
Your Answer Identifying the components of tasks of final desired performance , Arranging total learning situations in a sequence
Match The Following
Question Correct Answer Your Answer
Skill-based pay plans Tendency to "Top-out" Tendency to "Top-out"
Pay secrecy Dissatisfaction with pay Dissatisfaction with pay
Promotions and job movement decisions Usually in top-down manner Usually in top-down manner
Benefits Less performance contingent Less performance contingent
Multiple Choice Single Answer
Question One of the advantages of 360 degree appraisals is that :-
Correct Answer It reduces bias / prejudice
Your Answer It reduces bias / prejudice
True/False
Question Many organisations use the techniques of confidential reports for performance appraisals.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question The following groups propose long term business strategies to achieve the vision in their own division :-
Correct Answer Senior & middle management groups
Your Answer Top management
True/False
Question In appraisal interviews, an appraiser should attempt to establish a climate of acceptance, warmth, support, openness and trust.
Correct Answer True
Your Answer True
Select The Blank
Question ________ has the primary responsibility for over-seeing and co-coordinating appraisal program.
Correct Answer HR Department
Your Answer HR Department
Multiple Choice Single Answer
Question Increased use of benefits to the employees result in :-
Correct Answer Higher expectations
Your Answer Better quality of work life
Select The Blank
Question When performance standards focus on single criterion & excludes other important but less quantifiable performance dimensions, then the appraisal system is said to suffer from ________.
Correct Answer Criterion deficiency
Your Answer Criterion deficiency
True/False
Question The responsibility of implementing, supervising and evaluating Induction lies only with HR Manager.
Correct Answer False
Your Answer False
True/False
Question Fairness & justice virtually dictate that if people are responsible for enhanced levels of performance & profitability they will want to share in the benefits.
Correct Answer True
Your Answer True
Select The Blank
Question ________ often give employees, responsibility for their outcomes and sense to accomplish targets.
Correct Answer Results Appraisals
Your Answer Results Appraisals
Multiple Choice Multiple Answer
Question MBO system, in many organisations is integrated with :-
Correct Answer Mentoring systems , Measures of Customer satisfaction
Your Answer Mentoring systems , Measures of Customer satisfaction
True/False
Question It is essential to train appraisers in Potential evaluation techniques.
Correct Answer True
Your Answer True
Select The Blank
Question The management must ensure to create conditions for ________ of its employees.
Correct Answer Growth & development
Your Answer Growth & development
Select The Blank
Question The drawbacks of skill-based pay schemes are ________ and the lack of performance contingency.
Correct Answer Tendency to "Top out"
Your Answer Tendency to "Top out"
Multiple Choice Single Answer
Question If an average employee is rated 'Unproductive' when compared to a Star performer, it is :-
Correct Answer Contrast error
Your Answer Contrast error
Multiple Choice Single Answer
Question HRD audit has led to strengthing recruitment :-
Correct Answer Policies & procedures
Your Answer Policies & procedures
True/False
Question Group cohesiveness does not always operate in productive directions.
Correct Answer True
Your Answer True
Earning: Approval pending. |