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Symbiosis International University 2009 M.B.A Human Resource Management Human Resource Development and Training - Question Paper

Wednesday, 06 February 2013 07:05Web


 

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 

 

 

 Multiple Choice Single Answer

  Question  

Which feature of the plan will depend on how soundly the organisation has considered & planned its corporate strategy?

  Correct Answer  

Effectiveness

  Your Answer  

Implementation

 

 True/False

  Question  

In terms of linking pay to performance, at group and organisation levels, external market conditions hardly affect an individual's pay.

  Correct Answer  

False

  Your Answer  

False

 

 Multiple Choice Multiple Answer

  Question  

HRD at organisational level talks of :-

  Correct Answer  

Organisation's manpower planning , Training , Performance appraisal

  Your Answer  

Organisation's manpower planning , Training , Performance appraisal

 

 Multiple Choice Multiple Answer

  Question  

Some of the criteria for result based training evaluation are:-

  Correct Answer  

Reduced employee complaints , Increased profits , Increase in return on investments

  Your Answer  

Improved conceptual thinking , Reduced employee complaints , Increased profits

 

 Multiple Choice Single Answer

  Question  

The following personality holds the view that HRD is a developmental oriented planned effort in the personnel area :-

  Correct Answer  

C S Sanker

  Your Answer  

C S Sanker

 

 Select The Blank

  Question  

There has been a general feeling that quality control concepts are applicable to ________ only.

  Correct Answer  

Manufacturing processes

  Your Answer  

Manufacturing processes

 

 Match The Following

Question

Correct Answer

Your Answer

Qualification & experience

Personal requirements, experience, aptitudes

Personal requirements, experience, aptitudes

Work organisation

Main occupation & location

Benefits to be availed of

Job

Title, main duties & location

Title, main duties & location

 

 True/False

  Question  

Lecture courses is often an "In-house" activity in any organisation.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Multiple Answer

  Question  

Succession planning has gained lot of importance due to these reasons in today's world :-

  Correct Answer  

Increase in number of vacancies in managerial positions , Increase in consciousness among executives about the competitions & their own growth prospects , Increase in turnover of managerial personnel

  Your Answer  

Increase in number of vacancies in managerial positions , Increase in turnover of managerial personnel , Increase in life expectancy

 

 Select The Blank

  Question  

Assessment of an employee's potential is done, in most of the organisations, to facilitate ________.

  Correct Answer  

Developmental decisions

  Your Answer  

Developmental decisions

 

 True/False

  Question  

Incentive systems link performance with compensation by paying employees for the no of hours worked.

  Correct Answer  

False

  Your Answer  

True

 

 Multiple Choice Multiple Answer

  Question  

The structures identified to facilitate organisational transition include :-

  Correct Answer  

Activity planning , Commitment planning , Change management structures

  Your Answer  

Activity planning , Change management structures , Using social networks

 

 Multiple Choice Single Answer

  Question  

The very purpose of worker being at workplace is his :-

  Correct Answer  

Work

  Your Answer  

Location

 

 Multiple Choice Multiple Answer

  Question  

HRD audit examines linkages with other systems like :-

  Correct Answer  

TQM , Personnel policies , Work culture

  Your Answer  

TQM , Personnel policies

 

 Select The Blank

  Question  

________ occurs when employee behaviour results in unusual failure or unusual success in some part of the job.

  Correct Answer  

Critical Incident

  Your Answer  

Critical Incident

 

 Multiple Choice Multiple Answer

  Question  

Performance Appraisal methods can be broadly classified as measuring :-

  Correct Answer  

Traits , Behaviour , Results

  Your Answer  

Traits , Behaviour , Results

 

 Multiple Choice Multiple Answer

  Question  

The recruitment processes can be protracted if the employer receives the following types of reports :-

  Correct Answer  

Lengthy , Irrelevant , Boring

  Your Answer  

Lengthy , Irrelevant , Boring

 

 Select The Blank

  Question  

The review of HRP plan cab be incorporated into ________.

  Correct Answer  

An annual general review of corporate objectives

  Your Answer  

An annual general review of corporate objectives

 

 Multiple Choice Single Answer

  Question  

One of the advantages of 360 degree appraisals is that :-

  Correct Answer  

It reduces bias / prejudice

  Your Answer  

It reduces accountability of Appraiser

 

 True/False

  Question  

Every organisation is an interdependent social and technical system.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

Research indicates that people gravitate towards jobs that are compatible with :-

  Correct Answer  

Their personal orientation

  Your Answer  

Educational qualifications

 

 Multiple Choice Single Answer

  Question  

HRD has become a popular concept now, particularly in the :-

  Correct Answer  

Business world

  Your Answer  

Business world

 

 Multiple Choice Multiple Answer

  Question  

Information related to these aspects is given in Induction training :-

  Correct Answer  

Organisations mission / goals , Health and safety rules , Working conditions

  Your Answer  

Organisations mission / goals , Health and safety rules , Working conditions

 

 Multiple Choice Single Answer

  Question  

Generally people & organisations need to experience the following before they will seriously undertake making change :-

  Correct Answer  

Deep levels of hurt

  Your Answer  

Assurances

 

 True/False

  Question  

Assessment of training needs should be an exercise done entirely by the line managers.

  Correct Answer  

False

  Your Answer  

True

 

 Select The Blank

  Question  

It is important to inculcate the ________ of the company while grooming the successor.

  Correct Answer  

Culture

  Your Answer  

Culture

 

 Multiple Choice Single Answer

  Question  

LSIO stands for :-

  Correct Answer  

Large Scale Interactive Process

  Your Answer  

Large Scale Interactive Process

 

 True/False

  Question  

One of the reasons for delayed improvement of QWL is lack of consciousness among employees.

  Correct Answer  

True

  Your Answer  

True

 

 True/False

  Question  

The time span to be covered by the H R Plan needs to be defined.

  Correct Answer  

True

  Your Answer  

True

 

 True/False

  Question  

Team building is a one time organisation development process.

  Correct Answer  

False

  Your Answer  

False

 

 Multiple Choice Single Answer

  Question  

The following should be avoided while writing a job description :-

  Correct Answer  

Statement of opinion

  Your Answer  

Task sequence

 

 Select The Blank

  Question  

________ gives an idea of the vertical relationships of work flow & procedures.

  Correct Answer  

Relations to other jobs

  Your Answer  

Supervision

 

 True/False

  Question  

It is not actually necessary to seek external help in succession planning.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

An internal part of most new work systems is a greater commitment to ________.

  Correct Answer  

Training & skill development

  Your Answer  

Training & skill development

 

 Multiple Choice Single Answer

  Question  

While teaching concepts or skills, a trainer should :-

  Correct Answer  

Provide variety of examples

  Your Answer  

Understand trainee's frame of mind

 

 Multiple Choice Single Answer

  Question  

In many organisations, appraisal of potential made by appraiser is reviewed by :-

  Correct Answer  

Appraiser's superior

  Your Answer  

Appraiser's superior

 

 Multiple Choice Multiple Answer

  Question  

The action plans established during appraisal interviews should include factors like :-

  Correct Answer  

Availability of resources , List of contacts , Time span required

  Your Answer  

List of contacts , Time span required , Attitudes and temperaments of employee

 

 Multiple Choice Single Answer

  Question  

To seek employee participation in Appraisal Interviews, a manager should be :-

  Correct Answer  

Open and supportive

  Your Answer  

Open and supportive

 

 Match The Following

Question

Correct Answer

Your Answer

Panel of Superiors

People aware of organisation's plan / policies / future requirements

People aware of organisation's plan / policies / future requirements

Performance

Employee's skills/abilities/behaviour meeting current job requirements

Individual and Organisational goals

Potential

Unused / underutilised skills/ abilities of employee

Employee's skills/abilities/behaviour meeting current job requirements

Assessment Centre

Group of trained appraisers

Group of trained appraisers

 

 Multiple Choice Multiple Answer

  Question  

Commitment is indicated by :-

  Correct Answer  

Work effort , Enjoyment on the job , Involvement in the work

  Your Answer  

Work effort , Enjoyment on the job , Involvement in the work

 

 True/False

  Question  

TQM has no effect at all on selection procedures.

  Correct Answer  

False

  Your Answer  

False

 

 Multiple Choice Multiple Answer

  Question  

Some of the sources for collection of background information for job evaluations are :-

  Correct Answer  

Organisation charts , Class specifications , Existing job descriptions

  Your Answer  

Organisation charts , Patterns of promotions , Existing job descriptions

 

 Select The Blank

  Question  

The challenges include a fast movement to become ________.

  Correct Answer  

Customer driven

  Your Answer  

Customer driven

 

 Select The Blank

  Question  

________ produces human resource plans.

  Correct Answer  

HR Planning unit

  Your Answer  

HR Planning unit

 

 Multiple Choice Multiple Answer

  Question  

The following are categorised under rewards & opportunities :-

  Correct Answer  

Basic salary & other emoluments , Any other benefits , Opportunities for personal development

  Your Answer  

Any other benefits , Opportunities for personal development , Aptitudes

 

 Select The Blank

  Question  

Someone who wants to take personal career development seriously, should engage in ________ .

  Correct Answer  

Self-assessment

  Your Answer  

Self-assessment

 

 Multiple Choice Single Answer

  Question  

In Career development, it is advantageous to have :-

  Correct Answer  

Proper placement

  Your Answer  

Proper recruitment

 

 



 

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 

 

 

 True/False

  Question  

Core values best represent what the organisation stands for.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

Most HRD audit failures are due to failures of ________.

  Correct Answer  

Implementation

  Your Answer  

Monitoring

 

 True/False

  Question  

In maintenance phase, many people experience psychological discomfort.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

From an employee's perspective, the least acceptable pay plans are :-

  Correct Answer  

Individual bonus programs

  Your Answer  

Stock options

 

 Multiple Choice Multiple Answer

  Question  

The basic principles of training design consist of :-

  Correct Answer  

Identifying the components of tasks of final desired performance , Arranging total learning situations in a sequence

  Your Answer  

Arranging total learning situations in a sequence , Considering learner's attitude , Gaining trainee's acceptance

 

 Multiple Choice Multiple Answer

  Question  

Quality control is a management process which consists of :-

  Correct Answer  

Evaluate actual quality performance , Compare actual performance to quality goals , Take action on the difference

  Your Answer  

Evaluate actual quality performance , Compare actual performance to quality goals , Take action on the difference

 

 Select The Blank

  Question  

Graphology is commonly known as ________.

  Correct Answer  

Handwriting analysis

  Your Answer  

General aptitude tests

 

 Match The Following

Question

Correct Answer

Your Answer

Initial screening interview

To initiate a preliminary review of potentially acceptable candidates

Probe into areas that cannot be addressed by the application forms or tests

Completion of application forms

Comprehensive personal history profile

Information that leads to more effective selection

Employment tests

Information that leads to more effective selection

Screening device in the selection process

 

 True/False

  Question  

Organisational change through continuous learning is necessary for organisations to survive in today's world.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Multiple Answer

  Question  

Active participation of employees in Appraisal interviews helps :-

  Correct Answer  

To identify root causes & obstacles to performance , To generate constructive ideas for improvement

  Your Answer  

To identify root causes & obstacles to performance , To generate constructive ideas for improvement , To express contentment about the job

 

 Multiple Choice Single Answer

  Question  

TQM Culture does not encompass :-

  Correct Answer  

Quick fixes

  Your Answer  

Facts & data

 

 True/False

  Question  

Now-a-days companies are tailoring benefit plans to suit employee needs and give employees some choice over how they receive their total fringe benefit payment.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

________ are those people who have great potential and genuine capacities but not utilising it at all.

  Correct Answer  

Problem children

  Your Answer  

Problem children

 

 Multiple Choice Single Answer

  Question  

In today's competitive business environment, the most important resource is considered to be :-

  Correct Answer  

Human resources

  Your Answer  

Human resources

 

 Multiple Choice Multiple Answer

  Question  

Potential possibilities of danger exists in industries like :-

  Correct Answer  

Chemical , Engineering , Fertilizer

  Your Answer  

Chemical , Engineering , Fertilizer

 

 True/False

  Question  

In case study method of management development, cases are usually imaginary situations.

  Correct Answer  

False

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

In succession planning, the first step is development of :-

  Correct Answer  

Management staffing plans

  Your Answer  

Policies & procedures

 

 Match The Following

Question

Correct Answer

Your Answer

Induction : Work experience

Job variety

Job variety

Induction : Initial Interviews

Personal objectives and Job

Personal objectives and Job

Induction : Follow-up interviews

Career development Interview

On-the-job

Induction : Training

On-the-job

Career development Interview

 

 Multiple Choice Single Answer

  Question  

The last step prior to the final selection decision may consist of having the applicant take :-

  Correct Answer  

A physical examination

  Your Answer  

An interview with the Managing Director

 

 Select The Blank

  Question  

________ is most useful when it is immediate and specific to a particular situation.

  Correct Answer  

Performance feedback

  Your Answer  

Performance feedback

 

 True/False

  Question  

Job description means a written statement of the main features which the job incumbent must possess.

  Correct Answer  

True

  Your Answer  

False

 

 Multiple Choice Multiple Answer

  Question  

Advantages of Traits Method are:-

  Correct Answer  

It is inexpensive to develop , Easy to use

  Your Answer  

It is inexpensive to develop , Easy to use , Useful for Potential evaluation

 

 Multiple Choice Multiple Answer

  Question  

Activity planning has the following characteristics :-

  Correct Answer  

Should gain top - management approval , Be cost effective , Remain adaptable

  Your Answer  

Be cost effective , Follows a formal system , Remain adaptable

 

 Multiple Choice Multiple Answer

  Question  

The reasons of Plateaus in learning curve can be :-

  Correct Answer  

Distraction during learning , Ineffective / poor training by trainer

  Your Answer  

Distraction during learning , Ineffective / poor training by trainer , No rest during training sessions

 

 Multiple Choice Multiple Answer

  Question  

The extra resources required by an organisation undergoing change are for change activities such as :-

  Correct Answer  

Training , Consultations , Data collection & feed back

  Your Answer  

Training , Consultations , Data collection & feed back

 

 Multiple Choice Multiple Answer

  Question  

The broad groupings conventionally used for occupational analysis include :-

  Correct Answer  

Managers , Supervisors , Technical staff

  Your Answer  

Managers , Supervisors , Consultants

 

 Multiple Choice Single Answer

  Question  

Good HRD audit begins with :-

  Correct Answer  

Individual Interviews

  Your Answer  

Individual Interviews

 

 Multiple Choice Multiple Answer

  Question  

Job data on features of the job can be collected from :-

  Correct Answer  

Employees who perform the job , Other employees who watch the workers , Trade job analysts

  Your Answer  

Employees who perform the job , Other employees who watch the workers , Trade job analysts

 

 True/False

  Question  

The manager should skillfully make the employee discover his needs and problems during appraisal interviews.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

Generally a vision describes ________ of the organisation.

  Correct Answer  

The core values & purposes

  Your Answer  

Plans

 

 Multiple Choice Single Answer

  Question  

HRD audit normally attempts to assess :-

  Correct Answer  

Existing skills

  Your Answer  

Existing skills

 

 Multiple Choice Single Answer

  Question  

The concept that concerns comparison of rewards with those of other organisations in the same market is :-

  Correct Answer  

External equity

  Your Answer  

Fair compensation

 

 Select The Blank

  Question  

If there is no ________ the organisational tasks may not be done at all or are done at a slow pace.

  Correct Answer  

Commitment

  Your Answer  

Openness

 

 Multiple Choice Multiple Answer

  Question  

The efficient units in job design include :-

  Correct Answer  

Positions , Departments , Divisions

  Your Answer  

Positions , Divisions , Categories

 

 Multiple Choice Single Answer

  Question  

What provides a valued direction for designing, implementing & assessing organisational changes :-

  Correct Answer  

Vision

  Your Answer  

Policies

 

 Select The Blank

  Question  

Occasionally, learning curves show ________, which are the areas in the learning curve which indicate no progress in learning.

  Correct Answer  

Plateaus

  Your Answer  

Plateaus

 

 True/False

  Question  

Generally the changes cannot be implemented unless members gain new competencies.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

________ is the process where by managers have to decide who deserves increments, bonus and other tangible incentives based on individual performance.

  Correct Answer  

Reward review

  Your Answer  

Reward review

 

 Select The Blank

  Question  

________ involves paying employees a bonus based on improvements in the operating results of an organisation.

  Correct Answer  

Gain sharing

  Your Answer  

Skill based pay

 

 True/False

  Question  

To collect information about the effectiveness of existing systems, HRD auditors interview all existing employees in an organisation.

  Correct Answer  

False

  Your Answer  

True

 

 Select The Blank

  Question  

A comprehensive questionnaire is ________ to company excuse.

  Correct Answer  

Administered

  Your Answer  

Given

 

 Multiple Choice Single Answer

  Question  

Peer Appraisal system suffers from one disadvantage : Peer ratings can be based on :-

  Correct Answer  

Popularity of a person

  Your Answer  

Popularity of a person

 

 Select The Blank

  Question  

Employees who are incompetent / unsatisfactory & have low potential for growth are termed as ________.

  Correct Answer  

Dead wood

  Your Answer  

Problem children

 

 Multiple Choice Multiple Answer

  Question  

In employee career development, a manager can play different roles like :-

  Correct Answer  

Coach , Appraiser , Advisor

  Your Answer  

Trainer , Coach , Appraiser

 

 True/False

  Question  

The Essay Method provides opportunity to point out unique characteristics of employee being appraised.

  Correct Answer  

False

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

Traits of temperament are also known as :-

  Correct Answer  

Personnel characteristics

  Your Answer  

Special attitude

 

 Multiple Choice Single Answer

  Question  

Potential evaluation refers to assessment of employee's :-

  Correct Answer  

Ability to discharge higher responsibilities in future

  Your Answer  

Ability to discharge higher responsibilities in future

 

 



 

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 

 

 

 Multiple Choice Multiple Answer

  Question  

The model of planning as a people process has benefits to :-

  Correct Answer  

Divisions , Constituent companies , Groups

  Your Answer  

Groups , Departments , Divisions

 

 True/False

  Question  

In case study method of management development, cases are usually imaginary situations.

  Correct Answer  

False

  Your Answer  

False

 

 Multiple Choice Single Answer

  Question  

Which of the following is not a psychological characteristic?

  Correct Answer  

Colour discrimination

  Your Answer  

Colour discrimination

 

 Select The Blank

  Question  

Many gain sharing plans include a ________ that helps to gather, assess and implement employee suggestions & improvements.

  Correct Answer  

Participative system

  Your Answer  

Participative system

 

 True/False

  Question  

Trait methods of appraisal are most complicated to use.

  Correct Answer  

False

  Your Answer  

False

 

 Match The Following

Question

Correct Answer

Your Answer

MIS

Management Information Systems

Management Information Systems

LSIO

Large Scale Interactive Process

Large Scale Interactive Process

SWOT

Strengths Weaknesses opportunities Threats

Strengths Weaknesses opportunities Threats

TQM

Total Quality Management

Total Quality Management

 

 True/False

  Question  

Potential Evaluation should be carried out at the same time as the appraisal of performance to reduce cost of entire exercise.

  Correct Answer  

True

  Your Answer  

True

 

 True/False

  Question  

The manager should skillfully make the employee discover his needs and problems during appraisal interviews.

  Correct Answer  

True

  Your Answer  

False

 

 Multiple Choice Single Answer

  Question  

Good HRD Practices generate employee satisfaction which in turn can influence :-

  Correct Answer  

Customer satisfaction

  Your Answer  

Customer satisfaction

 

 Select The Blank

  Question  

An important point during the initial screening phase is to ________.

  Correct Answer  

Identify a salary range

  Your Answer  

Highlight the perks & benefits

 

 Multiple Choice Single Answer

  Question  

In democratic organisation, the reward systems are designed with high levels of :-

  Correct Answer  

Employee participation & openness

  Your Answer  

Employee participation & openness

 

 Multiple Choice Multiple Answer

  Question  

In Traits Approach to appraisals, these factors are considered:-

  Correct Answer  

Creativity , Initiative , Dependability

  Your Answer  

Creativity , Initiative , Productivity

 

 True/False

  Question  

Leading questions by manager help employee make diagnosis of the problem.

  Correct Answer  

False

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

An "Executive" in a Travel Agency can be appraised better by :-

  Correct Answer  

Customers

  Your Answer  

Customers

 

 Multiple Choice Multiple Answer

  Question  

According to Terry the essential information needed for a job evaluation is :-

  Correct Answer  

The make up of a job , The relation of a job to other jobs , Job's requirement for competent performance

  Your Answer  

The make up of a job , Nature of job's operations , The relation of a job to other jobs , Job's requirement for competent performance

 

 Select The Blank

  Question  

________ of job requirements & environments limit the appraiser's capacity for predicting potentials.

  Correct Answer  

Discontinuities

  Your Answer  

Variations

 

 Multiple Choice Multiple Answer

  Question  

On-the-job training has certain drawbacks:-

  Correct Answer  

Low productivity , Errors , Damages

  Your Answer  

Low productivity , Errors , Damages

 

 Match The Following

Question

Correct Answer

Your Answer

Core

Hub

Vision

OD

Organizational Development

Organizational disorder

Norms

Rules

Rules

Advocates

Supports

Hub

 

 Multiple Choice Multiple Answer

  Question  

The reasons of Plateaus in learning curve can be :-

  Correct Answer  

Distraction during learning , Ineffective / poor training by trainer

  Your Answer  

Distraction during learning , Ineffective / poor training by trainer , No rest during training sessions

 

 True/False

  Question  

Now-a-days, succession planning can be computerised.

  Correct Answer  

True

  Your Answer  

False

 

 Multiple Choice Single Answer

  Question  

For administrative purposes the final employment offer should be made by the :-

  Correct Answer  

Personnel Department

  Your Answer  

Personnel Department

 

 Multiple Choice Single Answer

  Question  

The vision provides a purpose & reason for change & describes :-

  Correct Answer  

The desired future state

  Your Answer  

The desired future state

 

 Multiple Choice Single Answer

  Question  

The following can influence the employee's QWL immensely :-

  Correct Answer  

Satisfactory work

  Your Answer  

Promotions

 

 Multiple Choice Multiple Answer

  Question  

Line managers have a great role in assessment of training needs of their staff members. They can do it by way of :-

  Correct Answer  

Observation of performance , Regular discussion with staff

  Your Answer  

Observation of performance , Regular discussion with staff , Comparative analysis , Job evaluation

 

 Select The Blank

  Question  

HR Manager can make use of ________ for making career development more effective in case of senior executives.

  Correct Answer  

Sub-baticals

  Your Answer  

Sub-baticals

 

 Multiple Choice Multiple Answer

  Question  

M. M. Khan remarks that HRD is the process of :-

  Correct Answer  

Increasing knowledge , Capabilities , Positive work attitudes

  Your Answer  

Increasing knowledge , Capabilities , Positive work attitudes

 

 Select The Blank

  Question  

When performance standards focus on single criterion & excludes other important but less quantifiable performance dimensions, then the appraisal system is said to suffer from ________.

  Correct Answer  

Criterion deficiency

  Your Answer  

Criterion contamination

 

 Select The Blank

  Question  

HRD functions are aligned with business ________ & strategies.

  Correct Answer  

Goals

  Your Answer  

Management

 

 Multiple Choice Multiple Answer

  Question  

Employee's performance is influenced by these factors :-

  Correct Answer  

Ability , Motivation , Environment

  Your Answer  

Ability , Motivation , Environment

 

 True/False

  Question  

HRP has to be finally integrated into the other areas of the organisation's strategy.

  Correct Answer  

True

  Your Answer  

True

 

 Select The Blank

  Question  

________ has to go through a participative cycle involving several levels of executives.

  Correct Answer  

Strategic business planning

  Your Answer  

Strategic business planning

 

 Multiple Choice Single Answer

  Question  

Who has the responsibility to investigate each potential applicant?

  Correct Answer  

Personnel administration

  Your Answer  

Managers

 

 Multiple Choice Single Answer

  Question  

The following is not an essential objective of HRD :-

  Correct Answer  

To minimize the utilization of human resources for the achievement of individual

  Your Answer  

To minimize the utilization of human resources for the achievement of individual

 

 Select The Blank

  Question  

________ is the most significant sub - system contributing to all HRD development dimensions.

  Correct Answer  

Training

  Your Answer  

Training

 

 Multiple Choice Multiple Answer

  Question  

The common qualities of an employee in an organisation include :-

  Correct Answer  

Quality orientation , Cost consciousness , Entrepreneurship

  Your Answer  

Quality orientation , High motivation & morale always , Cost consciousness , Entrepreneurship

 

 True/False

  Question  

It is not actually necessary to seek external help in succession planning.

  Correct Answer  

True

  Your Answer  

False

 

 Select The Blank

  Question  

A proper understanding of ________ on the part of trainer helps a lot in structuring effective training experiences.

  Correct Answer  

Learning principles

  Your Answer  

Learning principles

 

 Multiple Choice Multiple Answer

  Question  

Training is linked with :-

  Correct Answer  

Performance appraisal , Career development , Special in house training programme

  Your Answer  

Performance appraisal , Career development , Special in house training programme

 

 Select The Blank

  Question  

HRD audit has been found to ________ attention of employees at various levels.

  Correct Answer  

Draw

  Your Answer  

Review

 

 Multiple Choice Single Answer

  Question  

One of the barrier to the improvement of QWL is :-

  Correct Answer  

Lack of financial resources

  Your Answer  

Increased production

 

 True/False

  Question  

The Forced choice method has a limitation of cost of establishing and maintaining its validity.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Single Answer

  Question  

HRD is a total system with various :-

  Correct Answer  

Sub systems

  Your Answer  

Sub systems

 

 True/False

  Question  

In sensitivity training, the interaction of participants is facilitated by a professional behaviour scientist.

  Correct Answer  

True

  Your Answer  

True

 

 Multiple Choice Multiple Answer

  Question  

A behavioural check list developed for a "Service Engineer" for appraising his performance can include :-

  Correct Answer  

Reacts quickly to customer needs , Able to find out fault , Has knowledge of Technical developments

  Your Answer  

Reacts quickly to customer needs , Able to find out fault , Has knowledge of Technical developments , Tends to be good with workers

 

 Multiple Choice Single Answer

  Question  

The 3rd change activity involves :-

  Correct Answer  

Developing political support for change

  Your Answer  

Sustenance of momentum

 

 Select The Blank

  Question  

Most HRD audit failures are due to failures of ________.

  Correct Answer  

Implementation

  Your Answer  

Implementation

 

 Multiple Choice Multiple Answer

  Question  

In employee career development, a manager can play different roles like :-

  Correct Answer  

Coach , Appraiser , Advisor

  Your Answer  

Trainer , Coach , Appraiser

 

 



LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer

Question Which of the following is not a psychological characteristic?

Correct Answer Colour discrimination

Your Answer Colour discrimination

Select The Blank

Question Someone who wants to take personal career development seriously, should engage in ________ .

Correct Answer Self-assessment

Your Answer Self-assessment

Multiple Choice Multiple Answer

Question In HRD audit, current skill base of employees is assessed through :-

Correct Answer An examination of qualified employees , Job descriptions , Training programmes attended by employees

Your Answer An examination of qualified employees , Job descriptions , Training programmes attended by employees

Match The Following

Question Correct Answer Your Answer

Results Increased productivity, decreased wastage & cost Increased productivity, decreased wastage & cost

Reactions Insight into content & techniques of training Insight into content & techniques of training

Learning Actual improvement in performance after training Actual improvement in performance after training

Behaviour Change in behaviour on the job Change in behaviour on the job

Multiple Choice Single Answer

Question Good HRD Practices generate employee satisfaction which in turn can influence :-

Correct Answer Customer satisfaction

Your Answer Customer satisfaction

Select The Blank

Question Job identification is also known as ________.

Correct Answer Original position

Your Answer Original position

Select The Blank

Question A comprehensive questionnaire is ________ to company excuse.

Correct Answer Administered

Your Answer Administered

Multiple Choice Multiple Answer

Question In Results Method to appraisals, Manager can consider results in form of :-

Correct Answer Sales figures , Production output

Your Answer Sales figures , Production output

True/False

Question In case study method of management development, cases are usually imaginary situations.

Correct Answer False

Your Answer False

Multiple Choice Single Answer

Question If a product or service meets or exceeds expectations time & again then in the mind of customer it is a :-

Correct Answer Quality product or quality service

Your Answer Quality product or quality service

Multiple Choice Single Answer

Question The following have been classified under competencies though they more often deal with patterns of working :-

Correct Answer Attitudes, values & habits

Your Answer Attitudes, values & habits

Multiple Choice Single Answer

Question While teaching concepts or skills, a trainer should :-

Correct Answer Provide variety of examples

Your Answer Provide variety of examples

Multiple Choice Multiple Answer

Question HRD at organisational level talks of :-

Correct Answer Organisation's manpower planning , Training , Performance appraisal

Your Answer Organisation's manpower planning , Training , Performance appraisal

Multiple Choice Multiple Answer

Question Basic considerations in establishing performance standards are :-

Correct Answer Strategic relevance , Criterion deficiency , Reliability

Your Answer Strategic relevance , Criterion deficiency , Reliability

Multiple Choice Multiple Answer

Question If Appraisals are not conducted properly, it can lead to :-

Correct Answer Wastage of time , Feeling of frustration , Strategic failure

Your Answer Wastage of time , Feeling of frustration , Strategic failure

True/False

Question HRD & HRM are often used interchangeably.

Correct Answer True

Your Answer True

Multiple Choice Multiple Answer

Question The HRD Manager has a significant role to play in the existing people management system i.e. he has to :-

Correct Answer Review , Revamp , Rejuvenate

Your Answer Review , Revamp , Rejuvenate

Multiple Choice Multiple Answer

Question The recruitment processes can be protracted if the employer receives the following types of reports :-

Correct Answer Lengthy , Irrelevant , Boring

Your Answer Lengthy , Irrelevant , Boring

Multiple Choice Single Answer

Question In an Appraisal interview, Appraiser should encourage employee :-

Correct Answer To participate actively

Your Answer To participate actively

Multiple Choice Multiple Answer

Question Sensitivity training provides managers with :-

Correct Answer Increased awareness of their own behaviour , Greater sensitivity to behaviours of others , Increase understanding of group processes

Your Answer Increased awareness of their own behaviour , Greater sensitivity to behaviours of others , Increase understanding of group processes

True/False

Question Organisation change can be difficult for change agents also in addition to participants.

Correct Answer True

Your Answer True

Select The Blank

Question ________ are those people who have great potential and genuine capacities but not utilising it at all.

Correct Answer Problem children

Your Answer Problem children

Multiple Choice Single Answer

Question The vision provides a purpose & reason for change & describes :-

Correct Answer The desired future state

Your Answer The desired future state

Multiple Choice Single Answer

Question One of the barrier to the improvement of QWL is :-

Correct Answer Lack of financial resources

Your Answer Lack of financial resources

True/False

Question Leading questions by manager help employee make diagnosis of the problem.

Correct Answer False

Your Answer False

True/False

Question In maintenance phase, many people experience psychological discomfort.

Correct Answer True

Your Answer True

Select The Blank

Question HRD functions are aligned with business ________ & strategies.

Correct Answer Goals

Your Answer Goals

Multiple Choice Single Answer

Question In Career development, it is advantageous to have :-

Correct Answer Proper placement

Your Answer Proper placement

Select The Blank

Question ________ is most useful when it is immediate and specific to a particular situation.

Correct Answer Performance feedback

Your Answer Performance feedback

Select The Blank

Question HRD plays an important role in the ________ of employee's career needs & organisational career opportunities.

Correct Answer Alignment

Your Answer Alignment

Multiple Choice Multiple Answer

Question The model of planning as a people process has benefits to :-

Correct Answer Groups , Divisions , Constituent companies

Your Answer Groups , Divisions , Constituent companies

True/False

Question It is vital to review & revise good HRD Practices to enhance their effectiveness & appropriateness.

Correct Answer True

Your Answer True

True/False

Question Preparing & publishing information of the recruitment process require very special attention & skill.

Correct Answer True

Your Answer True

Select The Blank

Question Most HRD audit failures are due to failures of ________.

Correct Answer Implementation

Your Answer Implementation

Match The Following

Question Correct Answer Your Answer

Simulated decision games Acting out managerial problems Acting out managerial problems

Coaching Guidance through advice / suggestions Guidance through advice / suggestions

Committee assignment Study of specific organisational problem Study of specific organisational problem

Sensitivity training Unstructured group interaction Unstructured group interaction

Multiple Choice Multiple Answer

Question M. M. Khan remarks that HRD is the process of :-

Correct Answer Increasing knowledge , Capabilities , Positive work attitudes

Your Answer Increasing knowledge , Capabilities , Positive work attitudes

Multiple Choice Multiple Answer

Question A no of things prove useful in career development are :-

Correct Answer Mentors , Resignations , Better performance

Your Answer Mentors , Better performance

Multiple Choice Multiple Answer

Question It is necessary to communicate about reward systems to employees to ensure :-

Correct Answer Better employee perception of pay equity , Increased motivation

Your Answer Better employee perception of pay equity , Increased motivation

Multiple Choice Single Answer

Question An "Executive" in a Travel Agency can be appraised better by :-

Correct Answer Customers

Your Answer Customers

True/False

Question The concept of HRD is partially of humanism.

Correct Answer False

Your Answer False

True/False

Question Employee Career development can hardly take place without support & commitment of top management.

Correct Answer True

Your Answer True

Select The Blank

Question ________ has to go through a participative cycle involving several levels of executives.

Correct Answer Strategic business planning

Your Answer Strategic business planning

True/False

Question HRD auditors conduct group interviews of union leaders, some strategic clients and informal leaders.

Correct Answer False

Your Answer False

Multiple Choice Multiple Answer

Question Advantages of Traits Method are:-

Correct Answer It is inexpensive to develop , Easy to use

Your Answer It is inexpensive to develop , Easy to use

Multiple Choice Single Answer

Question Essential aspect of Induction process is :-

Correct Answer Relationships and contacts

Your Answer Employee background investigation

Select The Blank

Question ________ is the powerful motivator that should be used at the beginning of appraisal interview.

Correct Answer Praise

Your Answer Praise

Multiple Choice Single Answer

Question Research indicates that people gravitate towards jobs that are compatible with :-

Correct Answer Their personal orientation

Your Answer Their personal orientation



LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank

Question Generally a vision describes ________ of the organisation.

Correct Answer The core values & purposes

Your Answer The core values & purposes

Multiple Choice Single Answer

Question Language ability is categorised under :-

Correct Answer Other features of a demographic nature

Your Answer Other features of a demographic nature

Multiple Choice Multiple Answer

Question Some of the criteria for result based training evaluation are:-

Correct Answer Reduced employee complaints , Increased profits , Increase in return on investments

Your Answer Reduced employee complaints , Increased profits

Multiple Choice Multiple Answer

Question The efficient units in job design include :-

Correct Answer Positions , Departments , Divisions

Your Answer Positions , Departments , Divisions

Multiple Choice Single Answer

Question Strategic planning requires the planners to assess :-

Correct Answer PEST Analysis

Your Answer PEST Analysis

Select The Blank

Question HR Manager can make use of ________ for making career development more effective in case of senior executives.

Correct Answer Sub-baticals

Your Answer Sub-baticals

Select The Blank

Question One of the more fundamental axioms of OD is that people's readiness for change depends on ________.

Correct Answer Creating a felt need for change

Your Answer Creating a felt need for change

Multiple Choice Single Answer

Question The following about the changes can allay unfounded fears & speculations :-

Correct Answer Effective communication

Your Answer Effective communication

Match The Following

Question Correct Answer Your Answer

Family / community concerns External environment External environment

Supply shortages Work environment Work environment

Employee conflict Motivation Motivation

Lack of technical skills Ability Ability

Multiple Choice Multiple Answer

Question To ask job applicants the following questions is a futile exercise :-

Correct Answer Make assessment of themselves , Whether they possess intelligence , If they have initiative

Your Answer Whether they possess intelligence , If they have initiative , Make assessment of themselves

Multiple Choice Multiple Answer

Question HRM Function consists of 3 main sub functions :-

Correct Answer HRD , Workers affairs , H R Administration

Your Answer HRD , Workers affairs , H R Administration

Multiple Choice Multiple Answer

Question The change agent can be :-

Correct Answer Leader of the organisation , Head of the department , O D Consultant

Your Answer Leader of the organisation , Head of the department , O D Consultant

Multiple Choice Multiple Answer

Question Employing organizations should have positive attitudes and actions towards new employees :-

Correct Answer To help them adjust to new surroundings , To gain their confidence and commitment , To avoid employee turnover

Your Answer To avoid employee turnover , To help them adjust to new surroundings , To gain their confidence and commitment

True/False

Question It is not actually necessary to seek external help in succession planning.

Correct Answer True

Your Answer True

Select The Blank

Question ________ is not an important prerequisite to make HRD programme successful.

Correct Answer No definite plans for effective utilisation of manpower skills

Your Answer No definite plans for effective utilisation of manpower skills

Select The Blank

Question ________ places the employees in an actual work situation.

Correct Answer On-the-job training

Your Answer On-the-job training

Multiple Choice Multiple Answer

Question The objectives to publish information must fulfill the following conditions :-

Correct Answer Give a comprehensive and accurate job description , Attract the attention of maximum number of potentially suitable candidates , Give a favourable image of the organisation

Your Answer Give a comprehensive and accurate job description , Attract the attention of maximum number of potentially suitable candidates , Give a favourable image of the organisation

Select The Blank

Question Learning is more effective when there is ________ in form of rewards or punishments.

Correct Answer Reinforcement

Your Answer Reinforcement

Multiple Choice Single Answer

Question The first two elements of HRP system are :-

Correct Answer Preparatory

Your Answer Preparatory

Multiple Choice Single Answer

Question It is very necessary to have the following between the boss & the employee :-

Correct Answer Fit

Your Answer Fit

Select The Blank

Question If proper ________ activities have been conducted, there should be no need to masquerade the salary.

Correct Answer HRM

Your Answer HRP

True/False

Question The questionnaire method of HRD audit helps in Bench-marking.

Correct Answer True

Your Answer True

Multiple Choice Multiple Answer

Question Good HRD Practices are those which :-

Correct Answer Need to be identified , Need to be implemented cost effectively , Contribute to 1 or more of the 3 `Cs'.

Your Answer Need to be identified , Need to be implemented cost effectively , Contribute to 1 or more of the 3 `Cs'.

Multiple Choice Multiple Answer

Question Training is linked with :-

Correct Answer Performance appraisal , Career development , Special in house training programme

Your Answer Performance appraisal , Career development , Special in house training programme

Multiple Choice Single Answer

Question For administrative purposes the final employment offer should be made by the :-

Correct Answer Personnel Department

Your Answer Personnel Department

True/False

Question A letter of application or a CV is sometimes used as a kind of selection device.

Correct Answer True

Your Answer True

True/False

Question Surveys have revealed that only few organisations use the internet.

Correct Answer True

Your Answer True

Multiple Choice Single Answer

Question The Performance Standards provide :-

Correct Answer Benchmark against which to evaluate Work Performance

Your Answer Benchmark against which to evaluate Work Performance

Multiple Choice Multiple Answer

Question The basic principles of training design consist of :-

Correct Answer Identifying the components of tasks of final desired performance , Arranging total learning situations in a sequence

Your Answer Identifying the components of tasks of final desired performance , Arranging total learning situations in a sequence

Match The Following

Question Correct Answer Your Answer

Skill-based pay plans Tendency to "Top-out" Tendency to "Top-out"

Pay secrecy Dissatisfaction with pay Dissatisfaction with pay

Promotions and job movement decisions Usually in top-down manner Usually in top-down manner

Benefits Less performance contingent Less performance contingent

Multiple Choice Single Answer

Question One of the advantages of 360 degree appraisals is that :-

Correct Answer It reduces bias / prejudice

Your Answer It reduces bias / prejudice

True/False

Question Many organisations use the techniques of confidential reports for performance appraisals.

Correct Answer True

Your Answer True

Multiple Choice Single Answer

Question The following groups propose long term business strategies to achieve the vision in their own division :-

Correct Answer Senior & middle management groups

Your Answer Top management

True/False

Question In appraisal interviews, an appraiser should attempt to establish a climate of acceptance, warmth, support, openness and trust.

Correct Answer True

Your Answer True

Select The Blank

Question ________ has the primary responsibility for over-seeing and co-coordinating appraisal program.

Correct Answer HR Department

Your Answer HR Department

Multiple Choice Single Answer

Question Increased use of benefits to the employees result in :-

Correct Answer Higher expectations

Your Answer Better quality of work life

Select The Blank

Question When performance standards focus on single criterion & excludes other important but less quantifiable performance dimensions, then the appraisal system is said to suffer from ________.

Correct Answer Criterion deficiency

Your Answer Criterion deficiency

True/False

Question The responsibility of implementing, supervising and evaluating Induction lies only with HR Manager.

Correct Answer False

Your Answer False

True/False

Question Fairness & justice virtually dictate that if people are responsible for enhanced levels of performance & profitability they will want to share in the benefits.

Correct Answer True

Your Answer True

Select The Blank

Question ________ often give employees, responsibility for their outcomes and sense to accomplish targets.

Correct Answer Results Appraisals

Your Answer Results Appraisals

Multiple Choice Multiple Answer

Question MBO system, in many organisations is integrated with :-

Correct Answer Mentoring systems , Measures of Customer satisfaction

Your Answer Mentoring systems , Measures of Customer satisfaction

True/False

Question It is essential to train appraisers in Potential evaluation techniques.

Correct Answer True

Your Answer True

Select The Blank

Question The management must ensure to create conditions for ________ of its employees.

Correct Answer Growth & development

Your Answer Growth & development

Select The Blank

Question The drawbacks of skill-based pay schemes are ________ and the lack of performance contingency.

Correct Answer Tendency to "Top out"

Your Answer Tendency to "Top out"

Multiple Choice Single Answer

Question If an average employee is rated 'Unproductive' when compared to a Star performer, it is :-

Correct Answer Contrast error

Your Answer Contrast error

Multiple Choice Single Answer

Question HRD audit has led to strengthing recruitment :-

Correct Answer Policies & procedures

Your Answer Policies & procedures

True/False

Question Group cohesiveness does not always operate in productive directions.

Correct Answer True

Your Answer True


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You are here: PAPER Symbiosis International University 2009 M.B.A Human Resource Management Human Resource Development and Training - Question Paper