Other Master Degree-Master of Hospital Administration 1st Year ORGANISATIONAL BEHVIOUR & MANAGERIAL COMMUNICATION (Kerala University of Health Sciences-2014)

New Scheme                    Reg. No.:…………………….
               First Year MHA Degree Examinations, September 2014
                                    (2013 Scheme)
ORGANISATIONAL BEHVIOUR & MANAGERIAL COMMUNICATION

Time: 3 Hours                                              Max Marks: 100

• Answer all the questions
• Write Section A and Section B in separate answer books(32 pages)

Do not mix up questions from section A and section B

QP Code:127380 SECTION A – ORGANISATIONAL BEHVIOUR 50

Essay: (1x20=20)

1. Briefly describe the behavioral models of decision making. What are the different techniques of group decision making.

 

Short Essay: (1x10=10)

2. What is organizational conflict. How it can be resolved.

 

Short notes: (4x5=20)

3. Causes of turnover in hospitals

4. Ergonomics

5. Co-ordination

6. Need for team building in healthcare organizations

 

.…………………………….

QP Code:128380 SECTION B – MANAGERIAL COMMUNICATION 50

Essay: (1x20=20)

1. What are the barriers to communication. Add a note on speeches for different occasions.

 

Short Essay: (1x10=10)

2. What is public relations. Discuss the tools of public relations

 

Short notes: (4x5=20)

3. Preparing a press release

4. Types of organization communication

5. Choice of media in communication

6. Listening and Observation Skills

 

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Earning:  ₹ 7.25/-