M.C.A-M.C.A 2nd Sem BM 21: 204 : SOFT SKILLS(University of Pune, Pune-2013)
Seat No.
M.C.A. (Semester - II) (Management Faculty) Examination, 2013
BM 21: 204 : SOFT SKILLS
(2008 Pattern)
Time : 3 Hours Max. Marks : 70
Instructions : 1) Question 1 is compulsory.
2) Attempt any three from remaining questions.
1. a) Define communication. Explain the process of communication with a neat block diagram.
b) Distinguish between formal and informal communication.
2. What is the importance of listening and what are the barriers of effective listening ?
3. What is self-esteem ? Differentiate between low and high self-esteem.
4. Your college is arranging a "Blood Donation Camp". Prepare a Notice to inform prospective donors and volunteers. Also, request "Pune Blood Bank" for their guidance and infrastructure. Assume appropriate data.
5. Write short notes on any three of the following :
a) Telephone etiquette
b) Meditation process
c) Time management
d) Work culture.
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