Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 7th Sem 702 : ORGANISATIONAL BEHAVIOUR(University of Pune, Pune-2013)

Total No. of Questions—8]              [Total No. of Printed Pages—2
Seat No. [4381]-704
                        B.H.M.C.T. (Seventh Semester) EXAMINATION, 2013
                                      702 : ORGANISATIONAL BEHAVIOUR
                                                       (2008 PATTERN)

Time : Three Hours                                                 Maximum Marks : 70

N.B. :— (i) Q. No. 1 is compulsory.
(ii) Solve any five questions from the remaining.

1. Write short notes on (any four) : [20]
(1) Importance of Motivation function
(2) Behavioural approach to management
(3) Method of Group Decision-making
(4) ‘A’ type personality
(5) Employee privacy issues
(6) Delegation of authority.

2. Define stress. Explain the various sources of stress in hotels. [10]

3. Explain the various reasons for the emergence of Diversity in the Organisation. [10][4381]-704 2

4. Write in brief the difference between traditional and present view on Conflict Management. Explain any three strategies to overcome conflict. [10]

5. Describe in detail McGregor’s Theory ‘X’ and ‘Y’ of motivation. [10]

6. What do you mean by ‘Learning’ ? Explain the principles of Learning. [10]

7. Define Perception. Explain Halo-effect and Stereotyping. [10]

8. Explain in brief the various determinants of organisational culture. [10]