Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 1st Sem 103 : HOUSEKEEPING OPERATIONS—I(University of Pune, Pune-2013)

Total No. of Questions—6]                            [Total No. of Printed Pages—3
Seat No. [4381]-103
                                      B.H.M.C.T. (First Semester) EXAMINATION, 2013
                                               103 : HOUSEKEEPING OPERATIONS—I

                                                            (2008 PATTERN)
Time : Two Hours                                                                  Maximum Marks : 40

N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw diagrams wherever necessary.

1. (a) Explain the following terms (any five) : [5]
(1) Efficiency room
(2) O.O.O.
(3) Duvet
(4) Floor Party
(5) Section Key
(6) Sanibir
(7) Shams.

(b) How can the Housekeeping Department ensure Guest satisfaction C repeat business ? [5]

2. (a) List and explain the various types of manual keys. [5]
(b) Describe the co-ordination of Housekeeping with the following (any two) : [5]
(1) Front office
(2) Human Resource Department
(3) Engineering.

3. (a) With the help of a layout explain the sections of the Housekeeping Department. [5]
(b) List any five guest supplies with their locations. [5]

4. (a) What are the attributes of Housekeeping staff ? [5]
(b) With the help of an organisation chart, explain the hierarchy of a large hotel. [5]

5. (a) Give the use and care of the following equipments : [5]
(1) Dustpan
(2) Squeeze
(3) Manual sweeper
(4) Chambermaids Trolley
(5) Hot water extraction machine.