Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 1st Sem 104 : FRONT OFFICE OPERATIONS—I(University of Pune, Pune-2013)

Total No. of Questions—6]                              [Total No. of Printed Pages—2
Seat No. [4381]-104
                                 B.H.M.C.T. (First Semester) EXAMINATION, 2013
                                             104 : FRONT OFFICE OPERATIONS—I

                                                            (2008 PATTERN)
Time : Two Hours                                                                  Maximum Marks : 40

N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw diagrams wherever necessary.

1. (a) Explain the following terms (any five) : [5]
(i) Rack Rate
(ii) European Plan
(iii) Lanai
(iv) Floatels
(v) H.W.C. guest
(vi) G.D.S.
(b) Draw the organisation chart of a Medium Hotel. [5]

2. (a) List down any five duties of a Receptionist. [5]
(b) (i) Classify hotels based on Location and Size. [3]
(ii) Explain any two sections of Front Office department. [2]

3. (a) Draw the format of Message Slip and explain the procedure of Incoming Mail in the Hotel. [5]
(b) List and explain any five types of Rooms. [5]

4. Write short notes on (any four) : [10]
(a) Rules of the house for guests
(b) Functions of Bell desk
(c) Overbooking
(d) Key control
(e) Group reservation.

5. (a) What are the different sources of reservation ? [5]
(b) Explain the procedure for amendment of a reservation with a relevant format. [5]

6. (a) State the procedure followed by Front Office in case of the following : [4]
(i) A Scanty baggage guest comes to a hotel.
(ii) A standard room is not available for a Walk-in guest.
(b) Explain : [6]
(i) Instant Reservation
(ii) Guaranteed Reservation
(iii) Central Reservation System.