Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 1st Sem 106 : COMMUNICATION FUNDAMENTALS—I(University of Pune, Pune-2013)
Total No. of Questions—8] [Total No. of Printed Pages—3
Seat No. [4381]-106
B.H.M.C.T. (First Semester) EXAMINATION, 2013
106 : COMMUNICATION FUNDAMENTALS—I
(2008 PATTERN)
Time : Three Hours Maximum Marks : 100
N.B. :— (i) Question No. 1 is compulsory.
(ii) Attempt all questions
SECTION I
1. (a) Write an application for the post of a restaurant manager
in a 5-star hotel. Also draft your curriculum vitae. Assume
necessary data. [10]
(b) With the help of suitable examples, explain any two barriers
of communication. [5]
2. What is body language ? Why is it important in
communication ? Explain with the help of any two aspects of body
language giving suitable examples. [5+5=10][4381]-106 2
3. Place an order for the cleaning agents required for public areas
guest rooms. The hotel has 250 rooms; 10 banquet areas, 3 food
and beverage outlets. As an executive housekeeper you are placing
the order with the regular supplier. [10]
4. Write short notes on (any two) : [2×5=10
(a) Feedback
(b) Advantages of oral communication
(c) Don’ts for Listeners
(d) Importance of Non-verbal communication.
SECTION II
5. (a) Draft a circular on behalf of the Chairman of ‘Oberoi Group
of Hotels’ that the price of all items in the menu card has
to be increased by 20% with effect from 1st June, 2013. And
direct the managers to design new menu card with revised
price. [5]
(b) Explain ten points in telephone etiquettes to be followed for
effective communication in Hotel Industry. [10][4381]-106 3 P.T.O.
6. Write a letter of Apology to a guest who has complained about
the poor room service during his stay in your hotel. [10]
7. Write a report of the accident that took place in the kitchen due
to a short circuit and suggest your recommendations to avoid such
accidents in future. [10]
8. Explain the merits and demerits of written communication. [10]Total No. of Q
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