Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 2nd Sem 204 : FRONT OFFICE OPERATIONS-II(University of Pune, Pune-2013)

Total No. of Questions—6]                           [Total No. of Printed Pages—3
Seat No. [4381]-204
                                  B.H.M.C.T. (Second Semester) EXAMINATION, 2013 
                                               204 : FRONT OFFICE OPERATIONS-II

                                                         (2008 PATTERN)
Time : Two Hours                                                                  Maximum Marks : 40

N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw diagrams wherever necessary.

1. (A) Explain the following terms (any five) : [5]
(i) Efficiency room
(ii) Floatel
(iii) F.I.T.
(iv) Black listed guest
(v) BTC
(vi) Diplomat visa
(vii) VIP.

(B) Explain the pre-arrival procedure for VIP guests. [5]

2. (A) Explain with various types of registration. [6]

(B) Write the role and functions of Bell Desk. [4]

3. (A) With the help of a neat format explain ‘C’ form. [5]

(B) Explain the role of a travel agent. [5]

4. (A) Draw the following formats (any two) : [5]

(i) Departure list
(ii) Meal coupon
(iii) Amenities voucher.

(B) Explain the criteria for taking advance from a walk-in guest. [3]

(C) Explain any two types of passport. [2]

5. Write short notes on the following (any four) : [10]
(i) Explain the procedure for a change of room
(ii) Handling credit cards
(iii) Late check outs[4381]-204 3

(iv) Safe deposit procedure
(v) Differentiate between traveller’s cheque and personal cheques. [10]

 

6. How will you handle the following situations ? [10]
(i) Drunken guest in the lobby
(ii) Theft in a guest room by a hotel employee
(iii) Death of a guest in a hotel room.

Earning:  ₹ 7.50/-