B.Sc-B.Sc.(Hospitality Studies) 6th Sem TOTAL QUALITY MANAGEMENT(University of Pune, Pune-2013)
Total No. of Questions : 9] [Total No. of Printed Pages : 2
[4383]-604
B. Sc. (Hospitality Studies) (Semester - VI) Examination - 2013
TOTAL QUALITY MANAGEMENT
(Old 2005 and New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Q. No. 1 is compulsory.
(2) Attempt any five questions from Q. 2 to Q. 9.
Q.1) Write notes : (Any Four) [20]
(a) Business Process Re-engineering
(b) Investors in People
(c) HACCP
(d) Quality Circle
(e) Role of Communication in TQM
(f) 5’s Activity of Kaizen
Q.2) Explain briefly thoughts of Quality Gurus : (Any One) [10]
(a) Juran
(b) Crosby
Q.3) Explain Brain Storming Concept as problem solving tool and technique. [10]
Q.4) Write a detail note on Cost Quality. [10]
Q.5) With reference to ‘Green Service Quality’ concept explain the terms‘Energy Management’ and ‘Waste Management’. [10]
Q.6) Explain the different steps to Success in Measuring and Managing Customer Satisfaction. [10]
Q.7) List and explain Core Concepts of Total Quality Management. [10]
Q.8) Explain the following Core Values of Japanese Managements : [10]
(a) Perfectionism
(b) Deligence
Q.9) Explain briefly Vision, Mission, Commitment and Creating Environment under Organisation Culture and Leadership for Total Quality Management. [10]
Earning: ₹ 7.50/- |