National Institute of Technology 2009 M.B.A Finance Organizational Behavior - Question Paper

An organization is productive if it achieves its goals and it achieves its goals by transferring inputs to outputs at the least cost. Productivity implies a concern for both effectiveness and efficiency. Productivity is basically a dependent variable. A company is stated to be effective when it successfully meets the needs of its clientele and is stated to be efficient when it does it at low cost. A business firm is stated to be effective when it attains its sales or market share goals, but its productivity also depends on achieving these goals efficiently. Popular measures of organizational efficiency include return on investment, profit per rupee of sales and output per hour of labor.
Effectiveness and efficiency are related to organizational behavior because in most of the business, there is a clear chain of reason and effect running from employee and behavior to customer attitudes and behavior to an organizations revenues and profits.
As productively is 1 of the major concerns of organizational behavior, 1 would like to know and study the factor which will influence the effectiveness and the efficiency of individual, of groups and of overall organizations.
Organizations in service industries need to include “attention to customer needs and requirements” in assessing their effectiveness. The cause being in these kinds of business, there is a clear chain of cause-and-effect running from employee’s attitudes and behavior to customer attitudes and behavior to a revenue and profits. A company researched and proved that a five percent improvement in employee attitudes led to a 1.3 percent increase in customer satisfaction which in turn translated into a 0.5 percent improvement in revenue growth.

Q.3: A) What, if any, can the managers do to manage emotions?
ANS:
Emotions are a natural of an individual’s make up. Where managers err is if they ignore the emotional elements in organizational behavior and assess individual behavior as if were completely rational. Managers who understand the role of emotions will significantly improve their ability to discuss and predict individual behavior.
Emotions can hinder performance, especially negative emotions. Negative emotions need to be addressed on a priority basis as it can be the major hindrance in the performance of a team. Negative emotions can be classified as those which has a negative impact on the productivity, team structure, or which stops a company from attaining its goal.
Managers have to be when serious when giving an employee a negative performance evolution and have to cover their anger, when they have been over looked for promotions, emotions do not just effect organizations but contribute to their structure. In fact a great deal leadership is truly about emotion management. Managers need to manage negative emotions at work for employees to hide or “their emotions. Positive emotions also needed to be expressed in moderation.

Earning:   Approval pending.