Madras University (UnOM) 2007 B.B.A Principles of Management - Question Paper
Degree
(6 pages) OCTOBER 2007
Time : Three hours Maximum : 100 marks
U/ID 5218/PXL
SECTION A (10 x 3 = 30 marks)
Answer ALL questions.
All questions carry equal marks.
Each answer should not exceed 50 words.
1. (a) Define scientific management. V
(b) What is meant by administration?
(c) Arrange the organisational objectives in a
hierarchy,
(cl) What do you mean by operational planning? s/
(e) What is departxnentation?
(f) Give a note on span of control. -J
(g) List out the sources of recruitment, -J
(h) What is meant for delegation of authority?
(i) What is internal audit? xi
(j) Explain the concept of horizontal
co-ordination.
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Answer any FIVE questions,
AU questions carry equal marks,
W 2, Distinguish between management* and
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3. Describe various steps involved in the planning process.
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4. State the merits and demerits of the committee form of management,
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6. State the difficulties in delegation of authority. <$srrrr u6i_<sl> s-m iSlrjffffaKsoicrr* @i5liSl.
7. Explain, the major steps of the staffing process, --i
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8. State the basic requirements of good controlling,
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SECTION C (2 x 20 = 40 marks)
Answer BOTH questions.
All questions carry equal marks.
9. Ca) What are the different methods of training How can you evaluate the effectiveness of training? V
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(b) What is budgetary control? Discus its merits and demerits in detail.
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10. Bharat Engineering Works Limited is a major manufacturer of industrial machineries and has considerable market share for its products because of limited competition. The scenario changed quickly because of the entry of two new competitors with foreign technological collaboration. To overcome this sort of competition Mr. Kumar was appointed as general manager who had similar assignment abroad before coming back to India.
Mr. Kumar had a discussion with the chief executive so that he could fix up his priority. The chief executive advised him to consult various heads of departments to have a first hand information. After joining Mr. Kumar got many briefings from the heads of all departments. He asked all heads to identify major problems and issues concerning them. The main concern of them is sales people had no central organisation.
The production manager complained about the old machines and equipments used in manufacturing. Therefore the cost of production was high without corresponding quality. The director of R & D did not have any specific problem. However, a principal scientist, in R & D indicated on one day that the director R & D, though very nice in his approach, did not
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emphasise on short-term research projects which conic! easily increase production efficiency to the extent of at least 20% within a very short period,
Mr. Kumar got himself convinced about the management process going on in the division and the type of problems being faced.
Questions :
What steps should be taken by Mr. Kumar to overcome these problems?
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