Jawaharlal Nehru Technological University Kakinada 2010-1st Sem M.B.A Subject Code: MB914 [R09] Regular s, ORGANIZATIONAL COMMUNICATION - Question Paper

Time: three Hours

Max Marks: 60


ans any 5 ques. including Q.No eight which is compulsory

All ques. carry EQUAL marks



1. "Medium of communication dictates the effectiveness of communication" explain the
merits, Demerits and effective utilization of written and oral communication in
organizational context?

2. discuss different techniques through which empathic listening can be inculcated.

3. Write about the exchange theory and its significance in organizational situation.

4. What do you understand by interpersonal communication? explain the impact of
intrapersonal emotions on interpersonal communication.

5. elaborate the essentials of effective business correspondence?

6. explain about the parts of formal report writing in detail.

7. What is the significance of presentation skills in business? Write about the different
techniques of presentation.
8. Mittal wanted to join in a banking sector as relationship manager. He received an
interview call from 1 of the nation's leading private sector banks. He was excited and
prepared for the interview – by studying about the company's performance and history,
making a quick SWOT analysis of the bank, getting his documents ready and even
practiced mock interviews with a friend who is a manager in consultancy. However the
interview proved to be a night mare. It started an hour behind schedule and Mittal was
kept waiting with no intimation of the changed schedule. He kept his cool and waited
patiently. Finally when we was called in, he knocked firmly and entered the interview
hall. The hall was huge and panel of members are sitting in the corner. The panel
consisted of 7 members, none of whom, according to Mittal seemed friendly and
approachable. He was made to sit on a chair that seemed likely to break with the slightest
jerk. He however, managed to sit, leaning forward slightly and tried to listen to the panel.
We was then asked a barrage of ques. that are irrelevant to the job and they never
heard his complete answers. Even though he answered Mittal was unhappy coming out.




Questions

1. If you are the interviewer elaborate the corrections you make to this stress interview to
make it conducive?


2. Can you suggest any improvement to Mittal's preparation as interviewee?

3. elaborate the basic techniques of formal interviews?

Earning:   Approval pending.