Indira Gandhi National Open University (IGNOU) 2005 Diploma Application Oriented Course AOM1 : OFFICE ORGANIZATION AND MANAGEMENT - Question Paper

BACHELOR'S DEGREE PROGRAMME
Term-End exam

(APPLICATION ORIENTED COURSE)
AOM1 : OFFICE ORGANIZATION AND MANAGEMENT

Time: two hours
Maximum Marks: 50
Note : Attempt any 5 ques.. All ques. carry equal marks.

1. What do you mean by office management ? discuss the major processes of office management. (3+7)

2. What is an office manual ? discuss various kinds of office manuals used in an organisation. (4+6)

3. What is filing ? State the essentials of a good filing system. (3+7)

4. explain the merits and demerits of office mechanisation. (5+5)

5. What is an office form ? What factors should be considered while designing the office forms ? (2+8)

6. What do you mean by work measurement ? discuss its importance in improving the efficiency of an office. (3+7)

7. (a) discuss any 5 factors influencing the location of office building.

(b) elaborate the objectives of record management ? (5+5)

8. (a) elaborate the qualities of a good office supevisor?

(b) discuss the concept of time study. (5+5)

9. (a) define the advantages and limitations of use of computers in a modern office.

(b) State the staff welfare measures usually extended by a modern office to its employees. (5+5)

Earning:   Approval pending.