Indira Gandhi National Open University (IGNOU) 2005 M.Sc Tourism MTM1 Management Functions and Behaviour in - Question Paper
Tuesday, 06 August 2013 02:25Web
IGNOU MTM1 Management Functions and Behaviour in Tourism June 2005
MASTER'S IN TOURISM MANAGEMENT
Term-End exam
MTM-I : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM
Time: three hours
Maximum Marks: 100
Note :Attempt any 5 ques. in about 600 words every.
1. explain the rnanager's responsibilities towards customers and shareholders. (20)
2. Write an essay on managerial skills. (20)
3. explain basic steps involved in designing a control process. (20)
4. Write short notes on any 2 of the subsequent in about 300 words every : (10+10)
(a) Systems concept
(b) Leadership skills
(c) Organisational change
5. describe MBO and its objectives. What ate its advantages and limitations ? (10+10)
6. discuss various phases of decision-making process. (20)
7. explain the significance of inter-dependence and inter-relationship among different sectors of a trade. provide examples from tourism industry. (20)
8. Differentiate ranging from Line management and Staff management. Which 1 would you consider more crucial in case of a service organisation? (10+10)
9. discuss with example the functional consequences of conflicts for any organisation. (20)
10. Why should 'decentralisation' be an effective option for product differentiation ? provide examples. (20)
Earning: Approval pending. |