Indira Gandhi National Open University (IGNOU) 2005 M.Sc Tourism MTM1 Management Functions and Behaviour in - Question Paper

IGNOU MTM1 Management Functions and Behaviour in Tourism June 2005

MASTER'S IN TOURISM MANAGEMENT
Term-End exam

MTM-I : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM

Time: three hours
Maximum Marks: 100
Note :Attempt any 5 ques. in about 600 words every.

1. explain the rnanager's responsibilities towards customers and shareholders. (20)

2. Write an essay on managerial skills. (20)

3. explain basic steps involved in designing a control process. (20)

4. Write short notes on any 2 of the subsequent in about 300 words every : (10+10)

(a) Systems concept
(b) Leadership skills
(c) Organisational change

5. describe MBO and its objectives. What ate its advantages and limitations ? (10+10)

6. discuss various phases of decision-making process. (20)

7. explain the significance of inter-dependence and inter-relationship among different sectors of a trade. provide examples from tourism industry. (20)

8. Differentiate ranging from Line management and Staff management. Which 1 would you consider more crucial in case of a service organisation? (10+10)

9. discuss with example the functional consequences of conflicts for any organisation. (20)

10. Why should 'decentralisation' be an effective option for product differentiation ? provide examples. (20)

Earning:   Approval pending.