Indira Gandhi National Open University (IGNOU) 2006 M.Sc Tourism MTM13 Operations - Question Paper

IGNOU MTM13 Tourism Operations December 2006

MASTER'S IN TOURISM MANAGEMENT
Term-End exam

December, 2006

MTM-13 : TOURISM OPERATIONS

Time: three hours
Maximum Marks: 100
Note : ans any 5 ques. in about 600 words every.

1. explain the significance of inter-sectoral linkages in tourism operations. provide examples. (20)

2. Why is it necessaryto respect local resident concerns in tourism operations and development ? (20)

3. Write an essay on quality management and customer care. (20)

4. write about 300 words every on any 2 of the subsequent : (10+10)

(i) Front Office operations

(ii) House-keepingo perations

(iii) Food and Beverage operations

5. How would you manage a tour as an escort ? discuss with examples. (20)

6. How does a Travel Agency deal with its principal suppliers ? provide examples. (20)

7. describe the subsequent : (5+5+5+5)

(i) Controlling vouchers

(ii) Feedback assessment

(iii) Itinerary

(iv) Costing

8. How as a tour operator, would you market in bound tours ? (20)

9. Write an essay on use of technology in travel agency operations. (20)

10. How would you manage hospitality operations in unorganised sector ? (20)

Earning:   Approval pending.