Indira Gandhi National Open University (IGNOU) 2005 M.Sc Tourism MTM13 Operations - Question Paper

IGNOU MTM13 Tourism Operations June 2005

MASTER'S IN TOURISM MANAGEMENT
Term-End exam

June 2005

MTM-13 : TOURISM OPERATIONS

Time: three hours
Maximum Marks: 100
Note : ans any 5 ques. in about 600 words every.

1. Write an essay on quality management and customer care. (20)

2. How would an escort manage a tour ? (20)

3. What do you understand by Residents concerns ? Why should they be respected in tourism operations ? (20)

4. Mention the inhouse operations of a tour operator. (20)

5. Write notes on any 2 of the subsequent in about 300 words every : (10+10)

(i) Inbound and outbound operations
(ii) Inter-sectoral linkages in tourism
(iii) Use of technology in travel agency

6. How does a travel agency promote its products ? (20)

7. How do you manage front office operations ? (20)

8. elaborate the functiong of house-keeping department ? (20)

9. How are hospitality operations managed in unorganised sector ? (20)

10. What do you understand by tourism operations ? Mention the element involved in it. (20)

Earning:   Approval pending.