Indira Gandhi National Open University (IGNOU) 2010-2nd Sem B.A BFD-010 : Communication skills ( .FMD/FD )( ) Term-end . - Question Paper
No. of Printed Pages : 2 BFD-010
y-' Term-End Examination December, 2010
O
BFD-010 : COMMUNICATION SKILLS
Time : 3 hours Maximum Marks : 100
Note : All questions are compulsory.
1. Discuss the factors effecting speech delivery. 10
2. Define Verbal Communication. Give examples. 10
3. Explain the role of audience in verbal 10 communication.
4. What is the difference between gestures and body 10 language ? Explain with examples.
5. What is written communication ? What are the 15 advantages of written communication over verbal communication.
6. Write short notes (any three): 15
(a) Formal and Informal communication
(b) Facial Expressions
(c) Lateral Communication
(d) Semantic Barriers to communication.
7. How does body language play a role in making 15 presentations effective ? Explain with examples.
8. Discuss the role of effective communication in an 10
organisation.
9. Rewrite the sentences using 'Your attitude'. 5
(a) I welcome you as a new client.
(b) You did not inform that you are going to the market.
(c) I want to send my congratulations for your promotion.
(d) We will send the flowers tomorrow.
(e) We will send the samples in the next consignment.
BFD-010 2
|
Attachment: |
| Earning: Approval pending. |
