All India Management Association (AIMA) 2007 M.B.A Marketing Management Introduction to Management – II - Question Paper

best defined as the process of
(a) Disclosing facts
(b) Sharing info
(c) Sending messages
(d) Receiving feedback
(e) Conversation.


59. Which of the subsequent is not the gateway to effective communication?
(a) Effective listening
(b) Proper feedback
(c) Understanding non-verbal cues
(d) Lack of trust
(e) Non-directive counseling.


60. All of the subsequent are the means through which oral downward communication takes place other than
(a) Instructions
(b) Telephone
(c) Grapevine
(d) Meetings
(e) Memorandum.


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61. Organizations implement control in a number of various ways and at different levels. Which of the
subsequent is not 1 of the kinds of management control?
(a) Feedback control
(b) Feedforward control
(c) Concurrent control
(d) Exception control
(e) Cybernetic control.


62. There can be different kinds of controls in an organization. Which of the subsequent is a self-regulating
control system that once put into operation, can automatically monitor the situation?
(a) Strategic control system
(b) Tactical control system
(c) Operational control system
(d) Cybernetic control system
(e) Non-cybernetic control system.


63. Management by walking around (MBWA) may be used as a control technique by managers to monitor the
performance of their employees while they are performing their tasks. MBWA is primarily based on
(a) Statistical info
(b) Oral reports
(c) Written reports
(d) Computer databases
(e) Personal observation.


64. Lower level managers concerned with schedules, budgets, rules and specific individual output
requirements make use of which of the subsequent levels of control?
(a) Strategic
(b) Tactical
(c) Operational
(d) Feedforward
(e) Feedback.


65. All managers need adequate and effective systems of control to help them make sure that events conform
to plans. Which of the subsequent is not the characteristic of effective control systems?

Earning:   Approval pending.