All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - exam paper

1
ques. Paper
Managerial Effectiveness - I (MB1A3): October 2007
• ans all 100 ques..
• every ques. carries 1 mark.
1. 1 can become a better listener by controlling distractions, becoming actively involved, identifying important
facts, and
(a) Separating facts from opinions
(b) Interrupting with quick replies or your own opinions
(c) Asking hostile ques.
(d) Capitalizing on lag time by thinking of tasks that you have to complete
(e) Discussing with the team members.

2. Research has shown that groups arrive at decisions in a predictable trend. In which of the subsequent stages of
group problem-solving, the members of the group reconcile their differences and the result of the group efforts
and the group’s social structure become apparent?
(a) Orientation
(b) Conflict
(c) Emergence
(d) Reinforcement
(e) Arbitration.

3. Changing environments change the ingredients for success. What was once accepted as recipe for success is no
more accepted today. Today’s successful companies
(a) Use teams and collaborative work groups to arrive at quick decisions
(b) Limit decisions to a few managers at the of a formal hierarchy
(c) Realize that the traditional management structure still works best
(d) Make all important decisions by going through a painstaking, careful, time consuming process
(e) Avoid tough decisions or simply procrastinate.

4. Responding to criticism without resorting to either “fight” or “flight” takes a lot of skill. subsequent are the
guidelines to responding to criticism positively other than
(a) Recognize the value of constructive criticism
(b) provide the power and decisions making authority to the other person who is criticizing
(c) Engage in perspective taking or role reversal
(d) Acknowledge criticism that focuses on your behavior
(e) Communicate clearly how you feel and think about the criticism and receiving criticism.

5. Which of the subsequent is the accurate sequence to get a favorable response to a request for credit?
I. current and discuss the credit terms.
II. Indicate the foundation upon which the credit extension is based.
III. Mention that credit terms have been arranged; or if order is placed, mention about the shipment of goods,
thus implying that credit has been extended.
IV. Include a confident look toward future business.
V. Include a few resale or sales-promotional material.
(a) (I), (III), (II), (V) and (IV)
(b) (II), (IV), (III), (V) and (I)

Earning:   Approval pending.