All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

of the workforce to communicate with 1 a different and how well they coordinate within the group?
(a) Risk-taking abilities
(b) Interpersonal skills
(c) Gregariousness
(d) Cleverness
(e) Writing abilities.

27. various people respond in various ways, when faced with a conflict. There are various approaches to manage
conflict. Which of the subsequent statements is/are not actual regarding compromising approach?
I. It generates ill will that is costly and unpleasant.
II. It focuses on satisfying both parties to the greatest degree.
III. It focuses away from the conflict altogether.
IV. It is cooperative in nature.
(a) Only (III) above
(b) Both (I) and (II) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.

28. While praise is always a pleasure to provide and receive, there are situations where you must grapple with something
not quite so pleasant - criticism. Which of the subsequent is/are the aspects to be taken care of for constructive
criticism?
I. Understand why you are making a critical remark.
II. Try to understand the other person’s perspective.
III. Avoid critical overload.
IV. Sound judgmental.
(a) Only (III) above
(b) Both (I) and (II) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.

29. Which of the subsequent is not a good strategy for overcoming resistance?
(a) Ignoring it until it goes away
(b) Making people aware of their resistance
(c) Evaluating others’ objections fairly
(d) Holding your arguments until the other person is ready for them
(e) Manipulate the people who are resisting.

30. Which of the subsequent is not a characteristic of good listener?

Earning:   Approval pending.