All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

21. Which of the subsequent is not a characteristic of a bad listener?
(a) Tends to enter into arguments
(b) Is distracted easily
(c) Reacts to emotional words
(d) Listens for central themes
(e) Tunes out if delivery is poor.

22. There are several barriers to effective listening. Which of the subsequent is not a barrier to effective listening due to
difference in sender and receiver?
(a) Education
(b) Age
(c) Culture
(d) Interruptions
(e) Background.

23. When faced with a conflict, various people respond in various ways. Accommodating approach to manage
conflict is the best choice
(a) When you need time to gather facts or think about a situation
(b) When you perceive that you have no chance of satisfying your concerns
(c) When you realize you are wrong
(d) When you have to respond quickly and decisively
(e) When a temporary settlement is needed.

24. Which of the subsequent strategies for defusing and redefining a conflict is to make sure everyone hears the identical
message?
(a) Agree
(b) Refocus
(c) Dissect
(d) Restate
(e) Compliment.

25. While unmanaged or badly managed conflict damages relationships, managed conflicts can lead to creative
solutions, greater job satisfaction and better relationships. Avoiding approach for managing conflict is/are more
useful in which of the subsequent situation(s)?
I. When it is advisable to allow emotions to settle.
II. When a quick solution is the need of the hour.
III. When the potential damage of confronting the conflict outweighs the benefit of resolution.
IV. When you have to announce an unpopular decision.
(a) Only (I) above
(b) Both (I) and (III) above
(c) Both (II) and (IV) above
(d) (I), (II) and (III) above
(e) (I), (II) and (IV) above.

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26. In today’s business world the success of an organization to a great extent depends on which of the subsequent skills

Earning:   Approval pending.