All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

statement, whether the speaker is uncertain or confident, or whether a statement is sarcastic or sincere?
(a) Vocal characteristics
(b) Voice pitch
(c) quantity
(d) Vocal qualifiers
(e) Rhythm.

16. People with which of the subsequent poor voice qualities drop word endings, slur their speech, or do not speak
clearly?
(a) Rhythm
(b) Enunciation
(c) Vocal segregates
(d) Rate of speech
(e) Voice qualifier.

17. People often put an invisible boundary ranging from themselves and others. This is called the personal feature space.
What is the zone, which is within the radius of 18 inches around a person and is reserved for close relations and
friends?
(a) Intimate zone
(b) Personal zone
(c) Social zone
(d) Public zone
(e) Closed zone.

18. Human beings communicate a lot through body movements and facial expressions. Which of the subsequent portrays
confident, anxiety, fear, aggressiveness and a host of other emotions?
(a) Posture
(b) Gesture
(c) Facial expression
(d) Proxemics
(e) Illustrators.

19. Kinesics is the study of body movements and facial expressions. When you tell someone, “Come, sit in this chair,”
and accompany it by a nod of the head or a wave of the hand, which of the subsequent kinds of kinesics it appears to
be?
(a) Emblems
(b) Adaptors
(c) Illustrators
(d) Regulators
(e) Facial expressions.

Page four of 26
20. 3 people were travelling in a train, 2 of them were software engineers from various firms, while the third
passenger is a principal in an intermediate school. The 2 software engineers soon started discussing their jobs.
The principal was not interested to listen to the software engineers because he hardly understood their talk and kept
looking out of window to pass his time. The principal of intermediate school was affected by which of the subsequent
barriers to effective listening?
(a) Physiological barriers
(b) Environmental barriers
(c) Attitudinal barriers
(d) Poor listening habits
(e) Lack of common experiences.

Earning:   Approval pending.