All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

the others.

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14. C In response to an idea Pete states during a meeting, Andrew makes a "thumbs
up" gesture. Andrew's action functions to substitute for saying "I like your
idea".

15. D Vocal qualifiers refers to the rising or falling inflection that tells you whether a
group of words is a ques. or a statement, whether the speaker is uncertain of
confident, or whether a statement is sarcastic or sincere.

16. B People with poor enunciation drop word endings, slur their speech, or do not
speak clearly.

17. A People generally use the physical space to convey the relationship with the
other person. The space is divided into various zones. The zone, which is
within in the radius of 18inches and reserved for close relations and friends is
called as the intimate zone.

18. A Posture portrays confident, anxiety, fear, aggressiveness and a host of other
emotions.

19. C Illustrators are gestures that go with what we are saying verbally and tend to
depict what is being stated.

20. E Lack of common experiences: It is difficult for a person to understand what is
being said, if he or she has no experience, either direct or indirect, of the
concept being explained.

21. D ‘Listens for central themes’ is a characteristic of good listener. Bad listener
listens for facts.

22. D Interruption is not a barrier to effective listening due to difference in sender and
receiver. It is a physical distraction.

23. C While avoiders shut themselves out, accommodaters neglect their own
concerns in order to satisfy the concerns of others. They are usually more
concerned with being liked and getting along than with being right.
Accommodation is the best choice when you realize you're wrong, When you
want to make a goodwill gesture when the problem is important to others, etc.
Hence choice (c) is the ans.

24. D Restate is to make sure everyone hears the identical message. Hence choice (d) is
the ans.

25. B Avoiding approach for managing conflict is more useful in the subsequent
situations:
• When it is advisable to allow emotions to settle
• When the potential damage of confronting the conflict outweighs the
benefit of resolution.
Hence choice (b) is the ans.

26. B Interpersonal skills are important for workforce to communicate with one

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