All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

(b) By examining the message from the other person’s point of view
(c) By keeping his concern at the 1st place
(d) By taking feedback from the learners
(e) By being empathetic towards the learner.

11. Which of the subsequent shows the best way to go about improving nonverbal communication skills?
I. If a nonverbal message contradicts a verbal one, ask ques. to gain additional clues.
II. Watch facial expressions and body language to understand both the verbal and nonverbal messages being
delivered.
III. Beware of interpreting nonverbal messages when you don’t understand a situation or culture.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

12. Which of the subsequent is actual regarding non-verbal communication?
(a) It is optional
(b) It is compulsory
(c) It is enforced
(d) It is unintentional
(e) It is deliberate.

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13. Mr. Vasant works in a noisy office where conversations, printing sounds, and air-conditioning noises mingle. Yet he
manages to hear the beep of the fax machine 2 desks away, indicating that a fax message is about to be
transmitted. In which stage of listening process is Mr. Vasant in?
(a) Discriminative listening
(b) Comprehensive listening
(c) Critical listening
(d) Active listening
(e) Passive listening.

14. Nonverbal signals are considered to have more impact in conveying meaning than verbal content. In response to an
idea Pete states during a meeting, Andrew makes a “thumbs up” gesture. Andrew’s action functions to
(a) Control and regulate the communication taking place
(b) Contradict Pete’s expressed idea
(c) Substitute for saying “I like your idea”
(d) Indicate that the idea is offensive
(e) Indicate to keep quite.

15. Which of the subsequent refers to the rising or falling inflection that tells whether a group of words is a ques. or a

Earning:   Approval pending.