All India Management Association (AIMA) 2007 M.B.A Marketing Management Organizational Behavior – II - Question Paper

work teams, were developed. These teams could provide solutions to
problems, implement them and be held responsible for the outcomes.
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41. C Statements (I) and (II) are not actual.
Intelligence activity - This phase of the decision making process examines
conditions in the environment that necessitate the management to take a
decision.
Design activity- In this phase, the managers attempt to identify, develop,
analyze and compare the different courses of action available to them.
option activity- This is the final phase of the decision making process, wherein
managers truly select to go ahead with a particular course of action.
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42. C Statement (III) is not actual.
People who have low self-esteem are more likely to be involved in conflict.
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43. B Escalation of commitment is the inherent propensity of decision makers to
commit resources to a course of action that is certain to fail.
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44. A Pipe dreams/wish fulfillment: These kinds of rumors express the hopes and
desires of the people who are responsible for circulating these rumors in the
organization.
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45. E The subsequent statements are actual regarding individual vs team players:
? All individuals may not be team players.
? A major barrier to the creation of work teams is resistance from
individual workers.
? It is very difficult and sometimes impossible to shape an individual
into a team player when the country’s culture is individualistic in
nature.
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46. A The modifications that occur in organizations suddenly without any significant fault
or involvement on the part of the employees or management are called
unplanned modifications.
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47. C In Intention stage of the conflict process, individuals decide on the action that is
to be taken to deal with the conflict
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48. A Organizations always attempt to maintain a steady and balanced state that is
conducive to employees. But, when a change program is initiated in the
organization, the structural inertia created by these inbuilt mechanisms offer
strong resistance.
All other choices are the individual sources of resistance.
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49. C Compromising occurs when the parties to the conflict provide up a few of their
demands in order to resolve the issue.
Problem-solving takes place when all parties to the conflict fully cooperate with

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