All India Management Association (AIMA) 2007 M.B.A Marketing Management Organizational Behavior – II - Question Paper
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and procedures, roles and relationships and the like?
(a) Substitute problems
(b) Inter groups problems
(c) Substantive problems
(d) Formal group problems
(e) Emotional problems.
10. Quality Circle (QC) is a commonly used problem-solving team. Which of the subsequent is not an objective of
quality circle?
(a) It involves people at various levels in finding a solution to a issue
(b) The use of QC is limited to manufacturing firms only
(c) It improves the motivation level of employees
(d) It tries to bring about a change in the attitude of employees by improving the quality of work life
(e) Teaching additional skills to employees and bringing out their latent potential.
11. A sales representative for a women’s sportswear manufacturer has just closed a Rs.15,000 order from a small
clothing retailer. The sales representative informs regarding the order to her firm’s credit department. She is told that
the firm can’t approve credit to this customer because of the past slow-payment record. The sales representative
does not want to lose the business. Neither does the credit manager, but he also does not want to get stuck with an
uncollectible debt. After considerable discussion, they agree on a solution that meets both their needs. The credit
manager will approve the sale, but the clothing store’s owner will give a bank guarantee that will ensure
payment. This sales-credit negotiation is an example of
(a) Problem-solving
(b) Distributive bargaining
(c) Compromising
(d) Integrative bargaining
(e) Collective bargaining.
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12. The degree to which tasks in an organization are divided into sub-tasks, every of which is performed by an individual
employee, is referred to as work specialization. Which of the subsequent statements is/are actual regarding work
specialization?
I. As a outcome of specialization, an employee acquires the skills needed to complete entire task instead of those
needed to complete the sub-task.
II. Work specialization allows organizations to allocate tasks to employees depending on their abilities.
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