All India Management Association (AIMA) 2006 M.B.A Marketing Management Organizational Behavior – II - Question Paper
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(e) All (I), (II) and (III) above.
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35. Which of the subsequent has proved to be very effective in bringing about organizational change and is used as an
instrument to understand the perceptions of employees on modifications in the organization, team building, bringing
cultural change, bringing strategic shifts in the structure, style and personnel policies and development of a
motivational climate in an organization?
(a) Action research
(b) Survey feedback
(c) Laboratory training
(d) Employee assistance programs
(e) Mentoring.
36. Management cannot make modifications in the technological processes without simultaneously modifying the
organization’s structure to match. In this context, the source of resistance to change is
(a) Structural inertia
(b) Limited focus of change
(c) Threat to established resource allocations
(d) Economic factors
(e) Group inertia.
37. Ms. Carol and Ms. Vern learn through the written agreement based on their negotiated outcomes. Ms. Carol and
Ms. Vern are in which of the subsequent stages of the negotiation process?
(a) Preparation and planning
(b) Defining rules
(c) Clarification and justification
(d) Bargaining and issue solving
(e) Closure and implementation.
38. Arson Ltd. is a small firm facing stagnant growth and new competition. 7 members of the firm comprising
the sales team, client services, and the owner, are discussing new ideas for sales growth. Mr. Mahesh, the owner,
and long-time operations manager Mr. Suresh, are responding to the ideas pitched by younger staff members
saying, ‘We’ve already tried that and it didn’t work.’ An observer in the back of the conference room speaks up:
‘Why isn’t anyone challenging Mr. Mahesh or Mr. Suresh when they shoot down suggestions?’ The company
team is involved in
(a) Action research
(b) Survey feedback
(c) Laboratory training
(d) Process consultation
(e) Team intervention.
39. A union went on strike and the management could not change the striking employees. This is an example of
| Earning: Approval pending. |
