All India Management Association (AIMA) 2006 M.B.A Marketing Management Organizational Behavior – II - Question Paper
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(c) Cadre
(d) Family
(e) Stranger.
27. Effective management of intergroup relations is essential to avoid dysfunctional conflict and improve
organizational performance. Intergroup relations can be managed using different coordination methods. In this
regard, integrating departments are commonly used when organizations are engaged in
(a) Total quality management
(b) Downsizing
(c) Reengineering
(d) Quality of work life projects
(e) Restructuring.
28. Groups are characterized by certain structural variables such as formal leadership, roles, norms, group status, etc.
Which of the subsequent statements is/are not actual regarding norms?
I. Norms determine how the members should or should not behave in certain circumstances.
II. Formalized norms are defined in organization manuals.
III. Most of the norms in organizations are formal, written and specific.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I), (II) and (III) above.
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29. Ram works for ABC Heating and Cooling Ltd. He sometimes works under the direction of Jay in new
installations. Other times, he works in sales under the direction of Samuel. Ram often feels a conflict about
which job he should be devoting his time and energies to. The organizational structure at ABC violates the
principle of
(a) Chain of command
(b) Work specialization
(c) Formalization
(d) Decentralization
(e) Unity of command.
30. According to Kelman in which of the subsequent processes of power, the target complies with power because
he/she wants to find a favorable response from the agent or because he/she wants to avoid a negative
response?
(a) Identification
(b) Internalization
(c) Compliance
(d) Conceptual capabilities
(e) Intelligence.
31. Every year, employees at Lincoln Electric company are provided an extra amount in their year end paychecks
| Earning: Approval pending. |
