All India Management Association (AIMA) 2009 M.B.A Human Resource Management TOTAL QUALITY MANAGEMENT - Question Paper

Ws 6
M.B.A. DEGREE exam – JANUARY 2009.
(AY 2005-06 batch onwards)
TOTAL QUALITY MANAGEMENT
Time : three hours
Maximum marks : 75
ans for five marks ques. should not exceed two pages.
ans for 15 marks ques. should not exceed five pages.

PART A — (3 five = 15 marks)
ans any 3 ques..

1. Mention any 4 principles of TQM.
2. Name any 4 steps involved in 6 sigma.
3. What does FMEA stand for? discuss.
4. discuss Bench Marking.
5. elaborate ‘5S’?

PART B — (4 15 = 60 marks) ans any 4 ques..

6. (a) discuss ‘Cause and Effect’ diagram with an example.
(b) discuss affinity diagram and tree diagram.
7. elaborate the elements of ISO–9000–2000 Quality System? discuss the steps followed for getting ISO–9000 certification in general.
8. discuss quality function deployment with suitable example.
9. explain in detail the several dimensions of product and service quality.
10. What is a control chart? discuss the different kinds of control charts.
11. What is cost of quality? discuss the various quality costs.
12. discuss any 7 quality control tools and their applications in detail.

Earning:   Approval pending.