Yashwantrao Chavan Maharashtra Open University 2006 Certification TES Total Quality Management - Question Paper

TES121/EE/20070812
Total Quality Management
Time : 180 minutes Marks : 100
Instructions for the students :
1. All ques. are compulsory.
2. “Long ans kind ques. (LAQ)” is a supply kind ques. of 20 marks,
which require typical ans of about 60-80 lines in about 32-40 minutes.
3. “Short ans kind ques. (SAQ)” is a supply kind ques. of five marks,
which require typical ans of about 15-20 lines in about 08-10 minutes.
4. Use of non-programmable kind of scientific calculator is allowed.
5. Draw neat diagrams wherever necessary.
6. presume suitable data if necessary.


Long ans kind ques. (LAQ’s)

1. (a) what are any 5 key differences ranging from TQ and
traditional management practices.
(b) According to Deming, how does higher quality lead to higher
productivity and in turn long-term competitive strength ?
(c) define the major aspects of Quality as prescribed by
Juran.


2. (a) List the tools for quality planning. discuss the Customer
Requirement Planning Matrix.
(b) explain the practices for dealing with customers.


3. (a) discuss in brief the different effective ways to breakdown
barriers ranging from departments.
(b) What do you mean by Process Redesign ? discuss the
Principles of Process Redesign.


4 (a) explain a few of the common kinds of teams used in TQ.
(b) What is Empowerment ? List and discuss any 4 principles
of Empowerment.


Short ans kind ques. (SAQ’s)

5. explain the characteristics of Mechanistic model of Organisation. 5
6. Write a short note on Deming Cycle. 5
7. elaborate the disadvantages of the Functional Structure ? 5
8. Write a short note on Roles of a Quality Leader.

Earning:   Approval pending.