University of Mumbai 2005 M.B.A Business Administration Industrial & Organisational Psychology - - Question Paper

Time: three Hours October– 2005 Marks: 100
N. B. : (1) Attempt any 5 ques. in all, with a minimum of 2 ques. from every part.
(2) Figures to the right indicate full marks.

part I
Q.1. a) discuss in brief (Any three) :-
(i) Technology
(ii) A whole person
(iii) cost-benefit analysis
(iv) legal regulations of individual differences
(v) Mutuality of interest
(vi) TQM 15

b) Write short notes on any one:-
(i) Approaches to organizational behaviour (ii) Nature of people five

Q. 2. a) State whether the subsequent are actual or False and provide the reasons for the identical (Any three) :-
(i) More communication is better communication
(ii) Just hearing is not active listening
(iii) The grapevine is very fast
(iv)Telecommiting has many benefits
(v) Filtering causes delay in upward communication
(vi) Actions speak louder than words 15

b) Write short notes on any one:-
(i) Rumours and its kinds (ii)Downward Communication five

Q. 3. discuss the nature of motivation in organisation, compare and contrast the need theories of motivation 20

Q. 4. a) provide the reasons for the subsequent statements (Any three) :-
(i) When self efficiency is high expectancy is also high
(ii) Every person has a unique combinantion of Valence, Instrumentality and Expectancy
(iii) No motivation is possible unless valence is positive
(iv) Over rewarded inequity causes guilt
(v) Equity Model is based on social comparision
(vi) Attribution process involves 3 main components 15

b) Write short notes on any one:-
(i) J.Stacy Adam's Theory
(ii) Application of attribution theory five

Q. 5. define the new ( emerging) approaches to leadership 20

Q. 6. a) define in brief (Any three) :-
(i) Mental and emotional involvement
(ii) Benefits of participation
(iii) quality circles
(iv)Guidelines for participation programme success
(v) suggestion programmes.
(vi) Empowerment. 15

b) Write short notes on any 1 of the subsequent :-
(i) Pre-requisites of participation.
(ii) Labour union attitudes towards participation. five

Q. 7. a) provide the reasons for the subsequent statements (Any three) :-
(i) Employee attitudes are important for organizations.
(ii) Spillover effects occur in both directions ranging from job and life.
(iii) Theft may be used to gain revenge on the organization
(iv) Survery ques. many be open ended or closed ended
(v) Job satisfaction management is important to the management
(vi) Reliability is the degree to which the tests provide consistent outcomes. 15

b) Write short notes on any 1 of the subsequent :-
(i) Job Involvement.
(ii )Benifits of Job Satisfactional studies. five

Q. 8. a) State whether the subsequent are actual or False and provide the reasons for the identical (Any three) :-
(i)The most desirable conflict result is "win-loss"
(ii)Compromising is the best ways of solving conflict.
(iii)Assertive behaviour is the most effective when it integrates a number of verbal and no-verbal components.
(iv)"I am OK. You are not-OK" person is more likely to seek a "win-win" result.
(v) Legitimate power is also known as referrent power.
(vi)Most desirable result from weilding power is compliance. 15

b) Write short notes on any 1 of the subsequent :-
(i)Levels of conflict (ii)Transactional Analysis five

Q.9. discuss the OD Process. explain the benefits and limitations of OD Process 20

Q. 10. define in detail the effects and causes of stress . 20

Earning:   Approval pending.