University of Mumbai 2004 M.B.A Business Administration Psychology at Work - Question Paper

Time: three Hours October – 2004 Marks: 100


N.B.:
(1) Attempt any 5 ques. in all, with a minimum of 2 ques. from every part.
(2) Figures to the right indicate full marks.
(3) Answers to the both the parts should be written in the identical answer-book.

part I
Q. 1.
a) discuss in brief (any three):
(i) O.B.
(ii) Motivated Behaviour
(iii) Ethics & Management.
(iv) Characteristics of O.B. Field
(v) Goals of O.B.
(vi) Human Resource Approach 15

b) Write short note on (any one):
(i) Technology & O.B.
(ii) outcome Oriented Approach 5

Q. 2.
a) State whether the subsequent statements are True/False & provide reasons (any three):
(i) Communication is a two-way process.
(ii) Psychological distance leads often to personal barriers.
(iii) situation provides meaning.
(iv) Active listening is more than hearing.
(v) Grapevine info is both right & inaccurate.
(vi) Grapevine & rumour are identical. 15

b) Write Short Notes on (any one):
(i) Rumour and its kinds.
(ii) Upward communication. 5

Q. 3. describe and discuss work motivation and its nature. discuss the social learning theory and goal setting theory of work motivation. 20

Q. 4.
a) provide reasons for the subsequent statements (any three):
(i) Self-efficacy affects effort-performance expectancy.
(ii) Rewards are instrumental in motivating employees.
(iii) The expectancy model has a few issues.
(iv) Attributions are subjective assessments.
(v) People tend to attribute other’s success to situational factors.
(vi) The self-fulfilling prophecy affects the manager’s expectations of his/her employees. 15

b) Write Short Notes on (any one):
(i) Equity theory.
(ii) Attribution model. 5

Q. 5. explain the behavioural approaches to leadership styles in detail. 20

Q. 6.
a) define in brief (any three):
(i) Participative process.
(ii) Consultative Management.
(iii) 5 broad approaches to Empowerment.
(iv) Self-Efficacy.
(v) Pseudo-participation.
(vi) T.Q.M. 15

b) Write a short note on (any one):
(1) Labour Union attitudes towards participation.
(2) Guidelines for participation program success. 5

Q. 7.
a) State briefly why (any three):
(i) Negative attitudes are a symptom of underlying issues.
(ii) Job satisfaction is dynamic.
(iii) People with higher level occupations tend to be more satisfied with their jobs.
(iv) Higher job satisfaction is associated with lower employee turnover.
(v) Those employees who have low job satisfaction tend to be absent more often.
(vi) Surveys have many benefits. 15

b) Write Short Notes on (any one):
(i) Changing employee attitudes.
(ii) Organizational Commitment. 5

Q. 8.
a) State whether the subsequent statements are True/False & provide reasons (any three):
(i) Conflict is inherent to social life.
(ii) The avoiding strategy outcomes in a lose-win situation.
(iii) Conflicts are only destructive.
(iv) Being assertive in a situation involves 3 stages.
(v) Effective Assertive Behaviour involves integration of verbal and non-verbal components.
(vi) Expert power comes from specialized learning. 15

b) Write Short Notes on (any one):
(1) kinds of power.
(2) Benefits of T.A. 5

Q. 9. explain the concept of O.D. & discuss its most significant benefits & limitations. 20

Q.10. What is stress? Make a list of kind A & kind B characteristics. explain the approaches to stress management. 20

Earning:   Approval pending.