University of Mumbai 2003 M.B.A Business Administration Psychology of Human Behaviour at work - Question Paper

Time: three Hours October – 2003 Marks: 100


N.B.:
(1)
Attempt any 5 ques..

(2)
Figures to the right indicate marks.


Q.1.
a)
discuss in brief (any three):

(1)
Self Efficacy
(4)
legal regulations of Individual Differences

(2)
Organization behaviour
(5)
Organizational Forces

(3)
Perception
(6)
Triple Reward System

15
b)
Write short notes (any one):

(1) Contribution of Theory, Research and Practice
(2) Systems Approach.
five

Q.2.
a)
State whether the subsequent statements are actual or false and provide reasons for the identical (any three):(1) Understanding can occur only in the sender's mind.
(2) Open Communication is better than restricted communication.
(3) Symbols have more than 1 meaning.
(4) Rumours and Grapevine are not the identical.
(5) Facial expressions are an important source of Communication.
(6) Managers who communicate successfully are sensitive to human needs.
15
b)
Write short notes on (any one):(1) Upward Communication
(2) Virtual Offices and Tele Commuting.
five

Q.3.
Compare and contrast the need theories of motivation and discuss how they can be used in Industry today.
20

Q.4.
a)
provide reasons for the subsequent statements (any three):

(1)
Valence plays an important role in motivating employees.
(2)
Managers must clarify employee perceptions.
(3)
Over reward leads to feelings of guilt.

(4)
People claim undue credit for success.
(5)
People tend to perceive what they expect to perceive.

(6)
Self-efficacy plays an important role in Expectancy.

15
b)
Write short notes on (any one):(1) Kelly's Attribution Model
(2) J. Stacy Adam's equity theory.
five

Q.5.
a)
what are on Fiedler's contingency model of Leadership. 10
b)
Examine the trait approach to leadership. 10

Q.6.
a)
define in brief (any three):(1) Under participation (4) Suggestion Programs
(2) TQM (5) Employee Ownership Plans
(3) Middle Management Committees (6) Employee Empowerment.
15
b)
Write short notes on (any one):(1) Popularity of Participation
(2) Approaches to Empowerment.
five

Q.7.
a)
discuss briefly (any three):(1) Job satisfaction is multi-dimensional.

(2) The Performance Satisfaction Effort loop.

(3) Job satisfaction is related to the size of the Organization.

(4) Absenteeism and Turnover are related to Job Satisfaction.

(5) Satisfied workers are not always effective workers.

(6) Job satisfaction info is useful to the managers.

15
b)
Write short notes on (any one):(1) Organizational Commitment and Job Involvement.

(2) Measurement of Job Satisfaction.
five

Q.8.
a)
State whether the subsequent statements are actual or false, giving reasons for the identical (any three):(1) Loose-Win is the preferred result.

(2) Parent Ego states desire approval from others.
(3) Personal power comes from higher authority.

(4) The compromising strategy reflects great concern for others.

(5) Politics becomes more important at lower levels.

(6) Ego states are easy to identify in group conversations.
15
b)
Write short notes on (any one):(1) kinds of Power

(2) Effects of conflicts.
five

Q.9.
define in detail the process of O.D. and explain its benefits and limitations.
20

Q.10.
a)
describe stress. discuss the effects of stress.
10
b)
elaborate the functions of counselling?
10

Earning:   Approval pending.