University of Mumbai 2010-2nd Sem B.Sc Information Technology F.Y(IT) - , .Subject: Professional Skills Development - Question Paper

SUBJECT: PROFESSIONAL SKILLS DEVELOPMENT COURSE

DATE: 31-03-2010 MARKS : 100
TIME : three hrs

Note: 1. Attempt all ques..
2. ans should be relevant to the ques..
3. All ques. carry equal marks.

Q.I. Attempt any three of the subsequent questions: (45 Marks)
1. discuss the basic principles of effective communication.

2. discuss the concept and issues of communication.

3. discuss the 4 steps of listening and blocks of effective
listening.

4. discuss the kinds of Non verbal communication.

5. discuss the guidelines and the profits of an effective communication.

6. What do you understand by group meeting? discuss the kinds of meeting.

Q.II.Write short notes on any two of the following: (20 Marks)
1. Communication by facial expression and face to face communication.

2. Signs, Symbols, Signals and Colors.

3. Components of Communication.

4. Importance of listening.

Q.III. describe any three of the following: (15 Marks)
1. Denotation.
2. Silence.
3. Lack of interest
4. Emotional blocks.
5. Purpose of meeting.

Q.IV. A) A committee has been formed to investigate the possibilities of starting
a Co-operative store in your college. Draft the report committee with
favourable recommendation. (10 Marks)
OR
B) As the Secretary of the Gymkhana, you ahve been asked by the principal
to draft a report on poor participation of students in sports events.

Q.V. Wanted an experienced sales-assistant with the knowledge of stenography and
office routine. Apply immediately in own hand writing with a Bio-data sheet
to Box No. E 550 -F, The Times of India, Mumbai - 400 001. (10 Marks)


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Earning:   Approval pending.