University of Mumbai 2006-2nd Year B.E 1 sem Comnication Skills - Question Paper

MUMBAI UNIVERSITY

B.E ENGINEERING (common for all branches)

one year 2sem Communication Skills may 2006


(REVISED COURSE)






N.B. (1) ques. No. one is compulsory.
(2) Attempt any 4 out of remaining 6 ques..

(3) Figure to the right indicate marks.

(4) Answers to all the sub ques. should be attempted and grouped together.

1. (a) Communication is a dynamic and an ongoing process. discuss the communication process in the
light of this statement with the help of a communication cycle. (8)

(b) Draft an application letter for the post of a senior Engineer in a Telecom Company, located in Mumbai.
Attach a suitable bio-data showing about 4 to 5 years of experience. (Name the format you
have chosen for the covering letter). (12)

2. Write short notes on any 4 :- (20)

(a) Any 2 non verbal methods of communication
(b) Environmental barriers to communication
(c) Encoding and decoding
(d) Clarity as principle of correspondence
(e) Letterhead of a Multinational company with illustration
(f) Semi block form of letter writing
(g) Any 2 psychological barriers to communication.

3. provide definitions for any 5 :-

(a) Electric mixer, Telescope, Hammer, Molding, Refrigerator, Lathe, Voltmeter. (10)
(b) You are a wholesaler located at Ludhiana. You have received an enquiry regarding woolen garments (10)
from a departmental store located at Indore. Draft an attractive and improper reply giving details
about quality, sizes, kind variety and price list in the form of a quotation. Also offer attractive
incentives to make sure you get the order.


4. define any 1 of the subsequent objects with the help of a diagram :-

(a) Thermometer or Electric Iron (10)
(b) You have received wooden furniture for your new office. However the delivery has been delayed
10 due to which you had to postpone the opening. The furniture is also damaged and scratched
at different places. Draft a suitable complaint cum claim letter asking for improper compensation. (10)


5. a) As a manager of a company you have to train the young trainees and guide them to be good senders
as well as good receivers. discuss how you would guide them to be effective in both written as
well as oral communication skills in this regard. (8)

Earning:   Approval pending.