University of Mumbai 2005-2nd Year B.E 1 sem Comnication Skills - Question Paper

MUMBAI UNIVERSITY

B.E ENGINEERING (common for all branches)

one year 2sem Communication Skills NOV 2005

(Revised Course)


N.B. Attempt any 5 ques. including ques. No. one which is compulsory.

1. (a) discuss the concept of 'Barriers'. Using illustrations, discuss how medium can be a potential source
of barriers in communication. 8

(b) Write an application with a bio-data in response to the subsequent advertisement: - 12
"Wanted young, dynamic and result-oriented graduates to work as marketing executives. Candidates
should have good communicative ability and marketing optitude, having 1-2 years experience in
marketing. Write to P.O. Box No. 888, Times of India, Mumbai - 400 001.


2. (a) ans briefly any 2 of the subsequent ques. :- 8

(i) Compare the features of oral and written communication.
(ii) discuss the use of silence in communication.
(Hi) discuss the term 'You Attitude' and its importance in a letter, with examples.

(b) You are a regular user of. milk supplied by Maharashtra Milk Products, Mumbai.- Of late, you 12
observe that the milk packets are not properly sealed resulting in leaks and on a few days the
packets do not have the date and seal on it. You suspect that the milk is adulterated. Write to the
Commissioner, Food and Drug Administration, Complaining about the issue. (The letter should be
in Complete Block Form).


3. (a) Identify the barriers in the subsequent conversations, and explain how you could eliminate or overcome them. 8
(i) "I don't agree with you. I have learned and tought this subject for years and I can't be wrong".
(ii) "I am not going to attend that lecture. The seniors say that the teacher is no good".
(b) You want to renovate your office at Bandra - Kurla Complex. Write a letter of enquiry to Elegant 12
Interior Decorators with special mention to the estimated cost of renovation.

4. (a) From the provided alternatives, select the 1 that is nearest in meaning to the underlined word. 4
(i) No player can fjout the rules and remain In the team, (boast about, disobey, make a mockery of).
(ii) Developing indigenous technology is important to lead the nation to self-sufficiency.
(native, intelligent, capitalistic).
(iii) He felt mortified at his son's failure to pass the exam, (depressed, humiliated, unhappy).

Earning:   Approval pending.