Tamil Nadu Open University (TNOU) 2008 Diploma in Hospital Management in COMMUNICATION SKILLS - Question Paper

DIPLOMA exam – JUNE 2008.
COMMUNICATION SKILLS
Time : three hours Maximum marks : 75
Note :
1. Section A consists of 20 multiple option
questions. every ques. carries one mark
each.
2. Section B consists of eight short ans
questions. 5 ques. are to be answered
and every ques. should be 100 words. every
question carries five marks.
3. Section C consists of five long ans questions.
3 ques. are to be answered and every
theory ques. should be 250 words and there
is a Comprehension Passage. every ques.
carries 10 marks.
part A — (20 × one = 20 marks)
ans ALL ques..
Multiple option ques. :
1. George Bernard Shaw says, ‘‘The Major
—————— in Communication is to believe that it happens”.
(a) Overcome (b) Mistake
(c) Right (d) Clarity
2. Communication involves sending, Receiving,
——————.
(a) involving (b) processing
(c) Interpreting (d) none.
3. Information is a —————— that has meaning.
(a) News (b) Verb
(c) Data (d) Message.
4. Non-Verbal Communication includes ——————.
(a) Smell (b) Reflection
(c) Listening (d) None
5. The best Speech is always a ——————.
(a) Brief (b) Short
(c) Content (d) KISS.
6. There are 7 main individual elements of
—————— language.
(a) Body (b) Situation
(c) Written (d) None.
7. Content is the single most important factor in a
——————.
(a) Public Discussion
(b) Mass Communication
(c) Individual Discussion
(d) Group Discussion.
8. Personality Appeal, Communication Skills,
——————, Leadership is essential components of a group discussion.
(a) Knowledge (b) Skills
(c) Attitude (d) Behaviour
9. There are —————— major factors necessary for an effective group discussion.
(a) Four (b) Eight
(c) Nine (d) Ten.
10. Ten Principles for —————— Communication.
(a) Speaking (b) Leadership
(c) Public (d) Listening.
11. The world has the habit of making room for the man whose words and actions show that he knows where he is going” stated by
(a) William (b) Shakespeare
(c) Anto (d) Napoleon.
12. These methods provide the employer an opportunity to evaluate the candidate in the subsequent areas. Communication Skills, Knowledge of the Subject
and ——————.
(a) Presence of Mind
(b) Attitude of the persons
(c) Mental frame
(d) All the Three
13. Interview consists of a dialogue ranging from 2 persons with a —————— Objective.
(a) definite (b) indefinite
(c) ideas (d) training
14. Psychological Factors are Positive thinking,
—————— Optimism.
(a) Responsibility (b) Team Spirit
(c) Self Confidence (d) Perseverance
15. Choose a job you love and you will never have to work a day in your life
(a) Confucius (b) Anonymous
(c) George Borrow (d) None of the three
16. Several Letters when combined —————— form words.
(a) Coordinates (b) Along
(c) Together (d) Phrase
17. A sentence is a —————— of words.
(a) Group (b) Combined
(c) Set (d) Order
18. We —————— eat in order to live.
(a) shall (b) should
(c) must (d) will
19. There are —————— tenses in English
(a) Five (b) Three
(c) Seven (d) Two
20. Comprehension means the power of ——————.
(a) Understanding (b) Passage
(c) Testing (d) Structural Words
part B — (5 ? five = 25 marks)
Short ans ques..
ans any 5 ques..
21. What is Communication? discuss different kinds of Communications.
22. Explain the Social Skill Model.
23. Explain the advantages of Strategic Internal Communication.
24. Name the Elements of Speech.
25. Write the note on Leadership.
26. Explain the D — Day of Interview.
27. How will you prepare for a Job Interview?
28. Draw a Communication Skill Chart.
part C — (3 × 10 = 30 marks)
Long ans ques..
ans any 3 ques..
29. What are the 3 Principles of Communications? – discuss.
30. What are the important Parameters of Group Discussion?
31. What are the different decisive factors for success?
32. Write a letter to your dad telling him about your performance in the exam.
33. Read the subsequent poem and ans the ques. provided beneath :
Sweet and low, sweet and low,
Wind of the western sea,
Low, low breather and blow,
Wind of the western sea!
Over the rolling water go,
Come from the dying moon, and blow,
Blow him again to me;
While my little one, While my pretty one, sleeps.
Questions :
(a) What does the poet speak about?
(b) To whom is he speaking?
(c) What is rolling waters’?
(d) Give the meaning of ‘Pretty’.
(e) Who is ‘the Little one’?
(f) This Poem is a ——————.
(i) description (ii) narration
(iii) lullably (iv) prayer
(g) Wind blowing from the western sea is
——————.
(i) hot and fast (ii) sweet and low
(iii) sandy (iv) violent

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Earning:   Approval pending.