Tamil Nadu Open University (TNOU) 2009 Diploma in Hospital Management – Communication skills. - Question Paper

12. The best speech is always a kiss – a acronym for
keep it ——————
(a) Short and Simple
(b) Small and Suspicious
(c) Speed and Skip
(d) Slow and Steady.
13. Managers are people who do things right, while
leaders, are people who do the right things stated by
(a) Edward Murphy(b) Marikare
(c) Dale Carnegie (d) Warren Bennis.
14. provide me a person with the right attitude. I shall
teach him the skills
(a) Simi Grewal (b) Orianna Fallaci
(c) Karan Thapar (d) Henry Ford.
15. Character refers Discipline, loyalty, integrity,
sincerity, and
(a) Team Spirit (b) Fluent
(c) Ability (d) Morel Values.
16. There are —————— Principles for Leadership
Communication
(a) 5 (b) Three
(c) Ten (d) Four.
17. When asking permission to enter the class, the
ques. would be ‘‘—————— I enter the class,
Madam?’’
(a) Would (b) Must
(c) May (d) Have.
18. A sentence is a group of —————— set in a proper
order to express complete meaning or thought
(a) Letters (b) Words
(c) Phrases (d) Languages.
19. Formal letters include business letters, official
letters to the editor and ——————
(a) Application for Jobs
(b) Personal Letters
(c) Greetings
(d) None.
20. If the formal letter contains a request, the letter
may bear a complimenting close like ——————
(a) ‘‘Thank you’’ (b) Dear Sir/Madam
(c) ‘‘Subject’’ (d) The Heading.
part B — (5 ´ five = 25 marks)
ans any 5 ques..
Short ans ques..
21. What is communication? Write the different kinds of
communication.
22. What is the social skills model?
23. provide the Hints for interpersonal Relationship.
24. What is group discussion? elaborate the guidelines
for group discussion?
25. Brief the different Elements of Speech.

Earning:   Approval pending.