Tamil Nadu Open University (TNOU) 2009 Diploma in Hospital Management – Communication skills. - Question Paper

DIPLOMA exam –
JANUARY 2009.
COMMUNICATION SKILLS
Time : three hours Maximum marks : 75
Note :
1. part A : Consists of 20 Multiple option
Questions. every ques. carries one mark
each.
2. part B : Consists of eight short ans ques..
FIVE ques. are to be answered and every
ques. should to 100 words. every ques.
carries five marks.
3. part C : Consists of five long ans ques..
THREE ques. are to be answered and
every theory ques. should be 250 words
and there is also a comprehension passage.
every ques. carries 10 marks.
part A — (20 × one = 20 marks)
ans ALL ques..
Multiple option ques..
1. The process of communication involves sending,
receiving, ——————
(a) Talking (b) situation
(c) Message (d) Interpreting.
2. Interpersonal communication is the communication
among persons. It operates at every level of
relationship, ——————
(a) one–to–one (b) one–to–two
(c) one–to–many (d) above all.
3. Non–verbal signals include facial expression, Gaze,
Gestures —————— etc
(a) Posture (b) Questioning
(c) Reflecting (d) Explanation.
4. Mass communication is ——————
Communication transmitted through electronic or
mechanical means
(a) Reporting (b) Public
(c) Listening (d) Intra–personal.
5. —————— communication is human
communication
(a) Mass (b) Speech
(c) Interpersonal (d) Public.
6. You —————— work hard to get a pass
(a) Must (b) Must not
(c) Need not (d) Don’t have to.
7. A group discussion involves both speaking and
——————
(a) Conflict (b) Listening skills
(c) Accusation (d) None.
8. There are —————— ways to make your audience
sit up
(a) 5 (b) Six
(c) 7 (d) Four.
9. There are —————— most important parameters
in Group Discussion
(a) 3 (b) Four
(c) 5 (d) Two.
10. 2 key terms appear in many definitions of
leadership are Direction and ——————
(a) Influence (b) Opinion
(c) Conflict (d) Communication.
11. Your voice can be your power always, speak slowly
and ——————
(a) Bullet train (b) Clearly
(c) Aggressive (d) Fast.

Earning:   Approval pending.