Symbiosis International Education Centre 2007 Post Graduate Diploma Business Administration Business Communication - Question Paper

Ans. A,b
4. Match the subsequent
1. Non verbal communication (1) 1. Adaptation
2. Voice quality (6) 2. Gestures
3. Talking style (3) 3. Oral expression
4. Vocabulary (5) 4. Psychological process
5. Word option
6. Vocal expression
5.____________may be a barrier for written communication.
Ans. Language.
6. select the accurate ans.
Review means :-
a) Starting the business activity
b) Setting the date to begin a new activity
c) Interpreting the outcomes to form a strategy
d) Working on the feedback
Ans.
7.__________ is also called listening by 3rd ear.
Ans. Emphatic
8. select all that apply.
Reference means :-
a) ____ It refers to the number and date of a previous letter received
b) ____ It refers to the number and date of a previous letter sent
c) ____ It refers to the outward number of letter being sent
d) ____ It refers to the way the receiver is addressed by the sender
Ans. A,b
9. select all that apply.
kinds of formal communication are :-
a) ____ Upward
b) ____ Downward
c) ____ Lateral
d) ____ Grapevine
Ans. A,b,c
10. select all that apply.
Barriers to effective listenning are :-
a) ____ Snap reactions
b) ____ Premature valuation
c) ____ Attentiveness
d) ____ Distracting
Ans. A,b,d
11. select the accurate ans.
Summary means:-
a) Review which is done at the end of the meeting to know what progress is made
and what all decisions taken
b) List of items to be explained in the meeting
c) Time limits to be followed
d) The official record of the proceedings of the meeting and the decisions taken
Ans. A
12. select all that apply.
Factors important for successful negotiation are
a)____Trust/distrust ranging from the parties
b)____Each part to be communicated clearly ranging from parties
c)____Personalities of people do not matter
d)____Goals and interest of the parties
Ans. A,b,d
13. select the accurate ans.
A report plays an important role as a
a) Communication
b) Vehicle of communication
c) Oral communication
d) Written communication
Ans. B
14. select all that apply.
What is an attitude of Allness ?

Earning:   Approval pending.