Symbiosis International Education Centre 2007 Post Graduate Diploma Business Administration Business Communication - Question Paper

Ans.
16. select the accurate ans.
Objectives of the letter can be known in 1 glance by studying the
a) Reference
b) Subject
c) Matter
d) Body
Ans. B
17. The last thing 1 knows is what to put __________.
In centre;Throw;First;Eliminate
Ans. 1st
18. select all that apply
Personal and negative emotions which make it difficult to do our best are :-
a)____ Jealousy
b)____ Anger
c)____ Strife
d)____ Happiness
Ans. A,b,c
19. select the accurate ans.
This consists of the name and address of the person to whom the letter is being sent.
a) Head address
b) Inside address
c) Both of the above
d) None of above
Ans. B
20. select all that apply
This makes communication difficult :-
a)____ 1 party talks and the other listens
b)____ 1 party gets angry
c)____ Being friendly
d)____ 1 party keeps focus on themselves
Ans. A,b,d
21. select the accurate ans.
A high score in Innovative Skills shows
a) You are analytical
b) You are liberator of ideas
c) You are selective in what you do
d) You are open to learning
Ans. B
22. select all that apply
Advertising material is :-
a)____ Leaflets
b)____ House Journals
c)____ Brochures
d)____ Pamplets
Ans. A,c,d
23. Communication has come from Latin word _______________.
Communique;Cummins;Commune;Commute
Ans. Cummins
24. select all that apply
Which of the subsequent are physical barriers?
a)____ Ignorance of media
b)____ Environmental stress
c)____ Difference in languages
d)____ Subjective stress
Ans. A,b,d
25. select all that apply
The end part of presentation layout contains :-
a)____ provide summary
b)____ Make final remarks
c)____ current the main body
d)____ End on positive note
Ans. A,b,d
26. Major uses of staff reports are the branches of Armed forces.
a) actual
b) false
Ans. A
27. select all that apply
The vision should be based on :-
a)____ Talents and dreams
b)____ Hopes and passion
c)____ Knowledge
d)____ Understanding
Ans. A,b
28. Getting organized is the solution for not wasting time on lost items.
a) actual
b) false
Ans. A
29. select the accurate ans.
We waste our time that we could spend productively due to :-
a) Positive emotions
b) Negative emotions
c) Passive emotions
d) Active emotions
Ans.
30. select all that apply
The various kinds of barriers that can come in the way of effective communication are :-
a)____ Physical
b)____ Cultural
c)____ Mechanical
d)____ Social
Ans. A,b,c
31. select the accurate ans.
The feedback reaches the manager much faster through which channel?
a) Upward
b) Downward
c) Grapevine
d) Lateral
Ans.
32. select all that apply
The advantages of written communication are
a)____ Accuracy
b)____ Can be recorded
c)____ Brevity
d)____ None of above
Ans. A,b,c
33. select all that apply
Business letters can be useful in various ways like
a)____ Legal evidence
b)____ Permanent info
c)____ Recovering dues
d)____ None of above
Ans. A,b,c
34. select all that apply
Discussion is described as :-
a)____ An argument wherein you prove yourself to be right than the other party
b)____ The interchange of ideas with a goal of finding the best solution to the issue
c)____ This is positive and healthy
d)____ It outcomes in dissatisfaction ranging from both the parties
Ans. B,c
35. The manager has access to info and __________________.
Finance;Data;Material;People
Ans. Material
36. The whole concept of achieving success starts with how you think.
a) actual
b) false
Ans. A
37. Written communication is a direct communication.
a) actual
b) false
Ans. B
38. A successful employer is 1 who indicates ____________to his employees.
Importance;Compassion;Indifference;Resent
Ans. Compassion
39. __________means that the future must be seen and communicated to the team.
Mission;Goals;Vision;Objectives
Ans. Vision
40. Match the following:
1. Achievers (1) 1. Take care of men and then money
2. Success (6) 2. Look for area of agreement
3. Advantage (5) 3. Avoid arguments
4. Positive relationship (4) 4. Listen to others
5. Does not help in the long run
6. Dealing with people
41. select the accurate ans.
If a person taps his feet/foot, it is the indication of :-
a) Impatience
b) Interest
c) Rigid
d) Diffidence
Ans. A
42. select all that apply
The activities included in written communication are
a)____ Business Letters
b)____ Reports
c)____ Notices
d)____ Telephone Meetings
Ans. A,b,c
43. select all that apply
Which of the subsequent is applicable to "Message" ?
a)____ The decoded communication becomes a message
b)____ The reply sent by the communicate
c)____ The encoded idea takes shape of the message
d)____ The medium to deliver the message
Ans. B,c
44. Feedback is immediate in business organization.
a) actual
b) false
Ans. A
45. ___________are the building blocks for success.
Goals;Mindset;Positive thinking;Attitude
Ans. B
46. Match the following:
1. Work hard ( ) 1. Exhaustion stage
2. Stop taking on more work ( ) 2. Resistance stage
3. Deeper conviction ( ) 3. Alarm stage
4. Body recognizes the stressor
and prepares to fight ( ) 4. Stronger the person
5. To get rid of overload
6. Not at the cost of family or health
47. Match the following:
1.Written Communication (5) 1. Receivers address
2.Business letter (3) 2. Further reference
3.Outward Number (2) 3. legal evidence
4.Inward address (1) 4. Senders Address
5.Head Address (4) 5. Non- Direct communication
48. select the accurate ans.
What is a greeting to the receiver of the letter?
a) Heading
b) Body of the letter
c) Salutation
d) Complimentary close
Ans. C
49. select all that apply
Functions of downward communication are :-
a)____ Job instructions
b)____ Indoctrination
c)____ Feedback info
d)____ Communication ranging from co-workers
Ans. A,b,c
50. The best relationship is 1 in which both the parties are constantly _____________
from 1 a different.
Giving;Dividing;Receiving;Adding
Ans. Receiving
51. Tele prospecting is calling customers to maintain and nurture key account relationships.
a) actual
b) false
Ans. B
52. select all that apply
Tools of planning are :-
a)____ Franklin planner
b)____ Day runner
c)____ Day times
d)____ News Papers
Ans.
53. select all that apply
Essential parts of business letters would be
a)____ Head address
b)____ Date
c)____ Enclosures
d)____ Outward number
Ans. A,b,d
54. select all that apply
The Head address includes
a)____ Tel no.
b)____ Name of organization
c)____ Name of person
d)____ Subject
Ans. A,b
55. select the accurate ans.
Unjust assumptions are :-
a) Misinterpretation of message
b) Hurried interpretations
c) All know attitude of receiver
d) Indifferent attitude toward sender
Ans. B
56. select all that apply
The body of the letter may be divided into
a)____ Reference Para
b)____ Opening Para
c)____ Main communication
d)____ Closing snippet
Ans. B,c,d
BUSINESS COMMUNICATION ASSIGNMENT ques.
1. select the accurate ans.
What is Strain?
a) When pressure and stress is continuous, it becomes strain
b) Positive stress becomes strain
c) Avoidable stress becomes strain
d) Stress which be avoided becomes strain
Ans. A
2. select all that apply.
Memo is :-
a)___ An inter office communication
b)___ A routine kind of communication
c)___ Direct written messages
d)___ It covers the vital bit of info
Ans. A,b,c
3. All dreams have a_________
a)value b)cost c)part d)chance
Ans. Cost
4. In the _________stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
a)strain b) Resistance c)alarm d)exhaustion
Ans. Resistance
5. select the accurate ans.
A successful employer is 1 who is :-
a) Skilled
b) Experienced
c) Has a position of authority
d) Friendly and warm
Ans. D
6. Regular disciplines are tasks that we complete daily.
a) actual
b) false
Ans. A
7. select the accurate ans.
It sometimes bring out the best in people :-
a) Stress
b) Distress
c) Strain
d) Tension
Ans. A
8. select the accurate ans.
What it is similar to an ordinary store or shop, virtual trading?
a) Capital market
b) Physical market
c) Electronic market
d) Share market
Ans. C
9. Rivalry is 1 of the major reasons that discourage horizontal communication.
a) actual
b) false
Ans. A
10 select all that apply.
Channel is the :-
a)____ Method for delivering message
b)____ Medium for delivering message
c)____ Method for decoding
d)____ Method for encoding.
Ans. A,b
11. Planning ahead will eliminate the wastage of time due to unexpected delays .
a) actual
b) false
Ans. A
12. The secretary and chairman work together to prepare the minutes of the meeting.
a) actual
b) false
Ans. B
13. select the accurate ans.
One should look at the current with the eye towards :-
a) Past
b) current
c) Future
d) Time
Ans. C
14. Time goals are announced at the end of the meeting.
a) actual
b) false
Ans.
15. A person with vision sees only that which is immediate.
a) actual
b) false
Ans. A
16. select the accurate ans.
Downward communication consists of :-
a) Job rationale
b) Job instructions
c) Indoctrination
d) Job procedures
Ans. B
17. select the accurate ans.
Getting rid of non-essential task is 1 of the keys to :-
a) Management
b) Effective time management
c) Saving energy
d) Wastage of time
Ans. B
18. select all that apply
The 3 step plans which will put our priorities into practice are :-
a)____ Evaluate
b)____ Eliminate
c)____ Enlight
d)____ Estimate
Ans.
19. select the accurate ans.
The most effective way of communication
a) Verbal
b) Written
c) Visual
d) All of above
Ans. B
20. The inside address of the letter and the address on the envelope are various.
a) actual
b) false
Ans. B
21. Due to effective___________, the manager comes to know the hidden ability of his
subordinates
Ans. Communication
22. Goals arrange the ideas that we have for our_____________.
Ans. Future
23. ___________ is a driving force and continues even after the mission statement is
achieved.
a)vision b) Social responsibilities c)objectives d)goals
Ans.
24. select all that apply
The areas which help you to develop a mindset are :-
a)____ Crystallized thinking
b)____ Sincere desire
c)____ Confidence
d)____ Act
Ans. A,b,c
25. Tele sales is generating and qualifying new leads for closure by a different sales
channel.
a) actual
b) false
Ans. B
26. select all that apply
If the eye contact is brief or we take our eyes off the person soon, it shows :-
a)____ Nervousness
b)____ Confidence
c)____ Embarrassment
d)____ Intensity
Ans. A,c
27. select the accurate ans.
What is meant by vision?
a) It is a unified code of practice which supports and enhances cooperation
b) It means that the future must be seen and communicated to the team
c) It means that positive enthusiasm is the best way of making the work
exciting and fun
d) Shameless audacity
Ans. B
28. select the accurate ans.
It can be used as legal record which may be used in the court of legal regulations
a) Written communication
b) Verbal communication
c) Oral communication
d) choices b and c
Ans. A
29. All managers of the organization should be involved in the meeting irrespective of
whether they contribute to the meeting or not.
a) actual
b) false
Ans.
30. select the accurate ans.
Barrier for written communication can be
a) Sound
b) Physical disturbance
c) Language
d) All of above
Ans. C
31. Match the following:
1. It is the oral expression of knowledge,
viewpoint and emotions (5) 1. Adaptation
2. The process which tells how three
parts of voice quality blend with
every other (2) 2. Style
3. Fitting a message to a specific
receiver (1) 3. Projective listener
4. It is not only a physical process but
also requires psychological involvement
of the listener (4) 4. Listening
5. Talking
6. Word option
32. tech. language should not be used while writing the minutes of the meeting.
a) actual
b) false
Ans. A
33. No 1 can achieve his dreams with _________energy and ideas.
Ans. avg.
34. select all that apply
In order to realize new things 1 should :-
a)____ Be willing to do new things
b)____ Look for ideas
c)____ Be observant
d)____ Wait for things to happen on their own
Ans. A,b,c
35. _____________ listener decides in advance that the subject is difficult to understand.
Ans. Prejudiced
36.____________ helps to promote sales of organization.
Ans. Advertisement
37. Match the following:
1. Non verbal communication (2) 1. Psychological process
2. Voice quality (5) 2. Adaptation
3. Talking style (3) 3. Oral expression
4. Vocabulary (4) 4. Word option
5. Vocal expression
6. Gestures
38. select the accurate ans.
Written communication is a
a) Direct Communication
b) Non-Direct Communication
c) Parallel communication
d) None of above
Ans. B
39. select all that apply
The broad purpose of a meeting is to :-
a)____ Inform
b)____ Persuade
c)____ Instruct
d)____ Train
Ans. A,b,c
40. select all that apply
Body language refers to :-
a)____ Gestures
b)____ Facial expressions
c)____ Body movements
d)____ Attitude
Ans. A,b,c
41. select all that apply
Treat everyone as important and :-
a)____ Estimate them
b)____ Do not underestimate them
c)____ Understand them
d)____ Complain about them
Ans. B,c
42. select the accurate ans.
Visual aids are used to convey :-
a) Beginning of presentation
b) Middle of presentation
c) Vital points of the presentation
d) End of presentation
Ans. C
43. select the accurate ans.
This is a letter written inside the organization?
a) Reports
b) Audit report
c) Memorandum
d) Application
Ans. C
44. ___________normally consists of outward number and date of any previous
correspondence.
a)subject b) Reference c)salutation d)opening snippet
Ans. Reference
45. select all that apply
What is extranet?
a)____ It is an electronic platform
b)____ It sends purchase order to suppliers through this channel
c)____ It is also called as E-commerce
d)____ This concept is called supply chain management
Ans. A,b,d
46. select the accurate ans.
Advantage of studying presentation is :-
a) Accuracy is maintained
b) Memory becomes powerful
c) Punctuation marks are missed
d) Eye contact is not maintained with audience
Ans.
47. select the accurate ans.
These are permanent records for business
a) Letters
b) Business letters
c) Telephonic talks
d) choices a and c
Ans. B
48. select the accurate ans.
Barrier for written communication is :-
a) Sound
b) Physical disturbance
c) Language
d) Interpretation
Ans. C
49. select all that apply
Physiological noise is in the form of :-
a)____ Hearing disorders
b)____ Illness
c)____ Egotism
d)____ Hostility
Ans. A,b,c
50. Hearing disorders or illness etc falls into the category of ________ noise.
Ans. Physical
51. The concept of achieving success starts with __________ mental attitude.
Ans. Positive
52. items to be covered to achieve the goals of the meeting are ______
Ans. Agenda & list

Earning:   Approval pending.