Symbiosis International Education Centre 2007 Post Graduate Diploma Business Administration Business Communication - Question Paper

communication.
a) actual
b) false
Ans. A
7. Goals keep our ________ straight.
Ans. Priorities
8. select the accurate ans.
Projective listener is :-
Ans. He tries to positively understand the views of speaker
9. Feedback is immediate in business organization.
a) actual
b) false
Ans. A
10. Outer confidence will bring ________ confidence.
Ans. Inner
11. In the ________ stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
Ans. Resistance
12. ________ helps to promote sales of organization.
Ans. Advertisement
13. Mental conditioning is central to listening improvements.
a) actual
b) false
Ans. A
14. select all that apply
subsequent acts as guidelines for the manager to analyze the issue and provide
response :-
Ans. Experience , Common sense
15. Match the following:
ques. ans
1. Upward communication 1. Improvement suggestions
2. Formal communication 2. Official communication
3. Lateral communication 3. Coordinate tasks
4. Downward communication 4. Job instructions
16. We have less than 1 5th of our total time as working time.
a) actual
b) false
Ans. A
17. select all that apply
Stress at times works :-
Ans. As motivator , As positive force
18. Tele prospecting is calling customers to maintain and nurture key account
relationships.
a) actual
b) false
Ans. B
19. select all that apply.
When there is lack of perspective, 1 should :-
Ans. See things from a various point of view , Look at the current with an eye towards
future , Study other cultures
20. select all that apply.
Guidelines for effective listening are :-
Ans. Exercise mental discipline , Keep interest in speaker by looking at him , Be current
in time
21. ________ normally consists of outward number and date of any previous
correspondence.
Ans. Reference
22. select the accurate ans.
"Communication is an exchange of facts, ideas, opinions, emotions by 2 or more
persons." It is quoted by :
Ans. Newman and Summer
23. select all that apply.
Goals need to be :-
Ans. Planned , Evaluated , Identified
24. tech. language should not be used while writing the minutes of the meeting.

Earning:   Approval pending.