Symbiosis International Education Centre 2007 Post Graduate Diploma Business Administration Business Communication - Question Paper

It is very useful in collecting dues from customers
a) Reports
b) House journals
c) Business letters
d) Agenda and minutes
Ans. c
46. select the accurate ans.
Barrier for written communication can be
a) Sound
b) Physical disturbance
c) Language
d) All of above
Ans. c
47. select all that apply
Qualities of a good listener :-
a)____ Welcomes disagreement
b)____ Gets angry
c)____ 1st talks and then listens
d)____ Looks for areas of agreement
Ans. a,d
48. select all that apply
The different occasions of presentations are :-
a)____ Training session
b)____ Conference
c)____ Presentation of new business plans
d)____ Obituary
Ans. a,b,c
49. People belonging to various cultures send out the identical kind of body signals.
a) actual
b) false
Ans. b
50. The secretary and chairman work together to prepare the minutes of the meeting.
a) actual
b) false
Ans. b
51. select the accurate ans.
Contingency planning is :-
a) Setting time for communicating vision
b) Setting aside a time to think and come up with a potential issue
c) Explaining the vision of the company
d) Discussing the mission statement
Ans.
52. select the accurate ans.
This number can be used in further correspondence for ready reference.
a) Telephone no
b) Pin code
c) Outward
d) Cell no.
Ans. c
53. What is teleconferencing ?
Ans. It allows a group of people to talk simultaneously using telephone or email group
communications software
BUSINESS COMMUNICATION ASSIGNMENT ques.
1. The potential for good relationship increase when we start to focus on ourselves.
a) actual
b) false
Ans. B
2. select all that apply.
Before starting any activity subsequent must be thought in advance :-
Ans. Objectives , options , Costs involved
3. select the accurate ans.
What is " Content message"?
Ans. info about topic under discussion
4. select the accurate ans.
Communication is the task of imparting :-
Ans. info
5. select the accurate ans.
To build a positive reputation among people, 1 has to take care of :-
Ans. Relationships
6. The shortcomings of oral communication has paved the way for use of written

Earning:   Approval pending.